David J

Very Poor After Sales on Electric car

We purchased a new M60 electric car in February 2024. (£100K + electric car) It drove well and we had a 320 mile range on 100% battery charge. It was advertised as being 320 - 350 miles so all good to start and I was happy Aftersales - We had a recurring incorrect tyre pressure warning on the dash and Lloyds suggested we book it in their workshop. On leaving the workshop we discovered we then had a bigger and very real concern and had a 200 mile range on 100%. We had 120 miles less range on 100% so booked it in again for this reason. After having the car for a few hours we got a call from a receptionist to say we can have it back as that is normal and is not a problem. I asked to speak to the workshop as I thought losing over 30% of the range after they had the vehicle - was a problem to me. They would not allow me to speak to the workshop blaming the cold. I suggested they kept the car until they got the range back to 320 miles in a warm garage as it was not cold when I reported the fault. After I convinced the receptionist the workshop should try again, they kept the car for five more days without any contact to me. A new receptionist then called to say I need to collect the car, there was no problem, the mileage was still at 200 miles and it was not Lloyds fault. I again asked to speak to the workshop and they told me " the assistant chief technician was a very busy man and could phone me and explain in five days time though I should pick my car up that day". I explained but it wasn't fixed and they said as far as they were concerned it was not their fault and I should take it up with BMW. I am still awaiting the deputy chief technicians explanation of why the car lost 30% of its range after one visit to Lloyds workshop.