Alex M

New car purchase experience

Not a great dealership to buy a brand new car from! The whole experience was definitely not what you would expect from a Mercedes Benz dealership. The sales team from the manager to sales people were very unprofessional and delayed the purchase and handover due to administration errors. When the time eventually came to collect the new car I wasn’t given the welcome you would expect from Mercedes Benz and felt as though they wanted me just take the car and go. In the process of purchasing the car I had a few emails from the manager who at no point took any responsibility for the administration errors which delayed the handover and some of his words were frankly unacceptable for a person in his position. He made me feel as though it was my fault the errors had occurred. When collecting. The new car the manager didn’t even take the time to meet with me and the handover was just basically underwhelming. Overall experience was not what you would expect.