Gilbert W

Disappointing experience

Whilst the pre-sales communication was welcoming and reassuring, the sales experience has been awful. The car's advertised mileage was 12100, actual mileage was 14500;  the bonnet was caked in dead flies, and an insignia included on their photos had been removed.  A £199 mandatory 'On The Road' fee was levied for a 3 month warranty when the car was still within an 18 month manufacturer's warranty, and this fee had not been declared before the sale. Post- sales we got no reply to emails requesting evidence of a service they had twice promised to carry out, nor to emails about the missing mode 3 charging cable, which we have now had to purchase separately. In general, the customer service has been very poor, and I would not recommend this company to other prospective buyers.