Anonymous

Poor after service

I purchased a vehicle from this dealership and have had nothing but problems since the day I collected it. Straight away, the tyres were underinflated and a battery warning appeared. I returned the car the same day and was assured the issues were sorted but the battery warning reappeared shortly after. Within the first week, I received a warning that the anti-braking system wasn’t working. The tyres continued to lose pressure, and I’ve had to top up the rear one every other day. I later discovered a damaged Mercedes badge hidden in the glove box and tools under the bonnet. I tried contacting the service department twice and was ignored. Only after chasing via another staff member did I get a callback. I explained that I was unwell, off work, and asked if I could repair the tyre locally and be reimbursed due to the inconvenience. I was told this wasn’t possible and given an appointment nearly a month away — meaning one of my few rest days would be spent sorting a problem that should never have existed. Eventually, the tyre went completely flat. I was late for work, and my wife had to return home to take the kids to school. I had no choice but to pay for a new tyre myself. I raised a formal complaint on 7th July, but as of 8th August, I have received no reply and no reimbursement. To add further frustration, the auxiliary battery the issue I reported on day one wasn’t even ordered. I now have to travel from Hull to the dealership for a second time just to have this resolved. This entire experience has been appalling. What should have been an enjoyable and exciting moment has been completely overshadowed by poor quality control, ongoing faults, and a total lack of aftersales care. Individually, the problems might seem minor but together, they’ve caused significant disruption, stress, and financial cost, particularly while I’ve been dealing with health problems. It’s been around two and a half months and I have not had an email response or refund.