Grant B

Please avoid

We purchased a Jaguar F-Pace from C&E Motors on 8 April 2025. Initially, we were delighted with the car and the service. The team were helpful and responsive to our questions. However, just 48 days later, on 26 May while on holiday, a warning light appeared. A local garage diagnosed an issue with the Exhaust Gas Recirculation (EGR) system—a key component in reducing harmful emissions. They suspected a sensor fault, cleared the light, and advised monitoring it. On 25 June, the warning light reappeared. We contacted the warranty provider, who declined coverage and advised us to speak with the dealership. C&E Motors asked us to obtain a repair estimate. Our trusted local garage confirmed the same EGR issue but declined to proceed due to the complexity and risk of misdiagnosis without a full teardown. Another garage they consulted shared the same view and also declined. We informed C&E, who then asked us to contact Jaguar directly. Jaguar confirmed that a full investigation was needed and noted that this should have been arranged by the dealership, not the customer. After further back and forth, C&E sent an “independent” engineer—though their website suggests they no longer take private bookings, implying a possible link to C&E. The engineer echoed previous assessments: the EGR system was at fault, but no specific diagnosis was made as no detailed inspection occurred. Despite this, C&E later claimed the engineer had identified a clogged filter caused during our ownership and refused to cover any costs. We challenged this, asking how a diagnosis was made without investigation, especially when three other garages and Jaguar said this wasn’t possible. C&E stood by the engineer’s claim, which conveniently blamed the customer for the simplest possible fault. We asked if C&E would reconsider if Jaguar confirmed the issue predated our ownership. They refused, stating it was no longer their problem. They chose to accept a speculative diagnosis over multiple professional opinions and made no effort to resolve the matter fairly. C&E Motors is not a member of the Motor Ombudsman, meaning there’s no formal recourse through that channel. According to the Ombudsman’s website, accredited businesses must meet high standards and act transparently and fairly—standards C&E clearly do not meet. They also failed to signpost us to an ADR body, as required in unresolved disputes. This issue is now with our finance company. We strongly advise caution when considering a purchase from C&E Motors. Their aftercare is poor, and they show little interest in resolving issues once a sale is complete.