Jennifer B

Response to C&E motor’s reply

I am writing this in response to the reply from C&E motors following my husband’s review. First - The engineer did not inspect the EGR system. He literally plugged the vehicle into a diagnostics machine, took photos with a mobile phone of the exhaust and underneath the car (he did not go under the car to inspect). I have this all recorded on my home camera. Second - His report did not say the filter was full of soot. He said that he is unable to determine exactly which part of the EGR system is at fault (which is what the other mechanics said) but that it is common for filters to become clogged, therefore he assumes this to be the issue. Again I have the report and had the conversation with the engineer. Third - When I asked you, if I took the vehicle to a jaguar garage to have the filter replaced and they identified the issue was something else (e.g. valve, cooling system etc) would you then be willing to change your position and repair it, you replied and stated “we must reiterate that we are not liable for these repairs and that the independent report confirms the fault would not be a developing issue at point of sale therefore we bare no liability”. I have emails proving this so why now say if it was anything else you would help? Fourth - I just tried to speak with you regarding your response and your associate said you couldn’t speak about this over the phone, only via email, however the last email simply stated you would not accept liability. As this is now with the finance company I will leave to them, however everything posted in our previous review is factually accurate and can be backed up by evidence. Can you say the same?