Harry R

Avoid at all costs, purchased CN67OUH

I purchased a Mercedes CLA 220D (CN67OUH) from The Manchester Motor Company and it was nothing short of a nightmare. I went down and viewed the car, all seemed fine, looked like a very good garage but turned out to be the complete opposite. When we viewed the car we asked about the service history and we was told it had 'full Mercedes service history' and if we did decide to purchase the car we would be able to view this on the Mercedes app once my V5 arrived, which we believed due to having no reason to doubt the statement. When checking over the MOT history I had noticed it had recently failed its MOT in June what TMMC had done for the engine warning light being on. I queried this and asked what the fault was, the salesman said it was a faulty sensor on the EGR and its now all been fixed, again we had no reason to doubt this but we asked could we have the invoice for the work that had been done and the salesman said he would have it printed off for when we collected the car due to us only taking the car home at a later date. We decided to purchase the car and then 2 weeks later we collected the car. All was fine until this point, I drove the car home but this is when it started to go downhill. Around 10 miles on my journey back home the engine warning light came on. When we got home we contacted TMMC and told them and they arranged to collect the car the next morning and was taking the car to a garage for repairs. We then checked the invoice for the work that had been done and the only thing they had done was have the fault codes cleared and no sensor fitted. They took the car away the next morning and taken it to a garage. We was told late that afternoon the sensor they had fitted was a faulty sensor and a replacement was arriving the next day and we might have the car back either then or the day after. This was the start of countless lies and terrible communication. We received little updates from TMMC and the goalposts was constantly moving. We then decided to contact the garage the vehicle was having the repairs done, finding the garage details on one of the old invoices, and they told us it had never had a 'sensor' to start with and was transparent with myself exposing the lies from TMMC. We was without the car for 8 days leading to missed work and having to use holidays and public transport and taxi's to get around. We was told from TMMC company it was having a full new EGR valve and the reason it took so long was due to a delay in the part arriving. We collected the car after 8 days with no car. We asked for the invoice for the work been done to find out no EGR had been fitted only to have the original one being cleaned, another lie. We than began to be suspicious of the lies from TMMC company and thought we would have the service history checked, we contacted Mercedes and asked how can we see it through the app, they said you cant see it on there but they was able to provide the history. We then found out it only had 1 service in 2019, not full service history as they stated. We then went to TMMC and told them this and they assured myself it does and they will provide me with it. The next day they sent over the 'service history' what was the most laughable document I've ever seen. Please see attached images and you'll be able to see the documents they provided, this was the biggest joke so far and seemed not genuine at all. We then asked for a full refund due to the documents they provided obviously not seeming genuine. They declined so we had no option but to go down the legal route speaking to citizens advice, solicitors and others. We then sent a letter of rejection as that was the process we was told we would have to follow before making further steps. They declined this saying they was under no grounds to reject the car, leading us no other option but to get solicitors involved and taking them to court for possible fraud and selling a car unfit for purpose under the CRA act, also breaching the data protection act as they had left the previous owners V5 in the pack with the car with all there private details on. Before doing this we called TMMC one last time and asked to speak to a manager and told them what we was doing if they did not provide a full refund, we was met with Zach on the phone and from then Zach was very helpful and understanding unlike anyone we had dealt with previous, most likely due to severity of what may have followed. He then assisted us getting a full refund fighting our case against the Aftersales Team, who was trying to knock around £500 off the refund amount. After great trouble we now have a full refund but obviously at a loss due to the costs of the time when we had no car and having to pay cancelation fees to insurances etc and numerous other costs. This caused me and my family great stress and was a terrible experience from start to finish, leaving myself with no car and having the rely on alternative transport until i find another car now the CLA has been returned. I would highly avoid purchasing a car from TMMC, the constant lies, terrible communication and some of the accusations made was nothing short of an embarrassment. Would avoid at all cost (see google review for images)