Mark B

12 months on and nothing changed.

12 months on and the service they give as gone downhill even more. Car in for a 8 year service 8:30 waiting they said it would be about 10:30. Car went in at 8:45 and was out at 9:32, then taken back to be washed it took about 10 minutes max. I asked why the service was done over such a shot time 45 minutes. I asked to speak to the service manager he came out and told me they only get 1 hour to carry out this service. I returned home and received a health check video, I was told by the reception staff the everything was green on the check and I could look at it later. I watched the video when I got home and the person that carried out the work. Pointed out that both rear tyres are wearing on the inside no mention of anything needs doing. I went on the kuga forum group to ask the question as I'm going on a long journey on later that day. I was advised to take it and get the wheel alignment checked. It was found that the rear wheel camber was out of tolerance,and did I what it done. They showed me on the screen that the rear wheels were out and the front tracking as well. I told them to do the work as I was going away. I know they don't offer this service but I think they SHOULD OF ADVICED ME TO GET IT CHECKED OUT.