Kim D

Beware

BEWARE BEWARE BEWARE Buying experience when entering Lookers Jaguar Land Rover showroom Hillington Glasgow 2023 Second to none. VIP treatment. Agreed to purchase a beautiful Range Rover Evoque Autobiography 2017 edition. 60k on the clock. Presented to me under a red cloth reveal. Keys in a lovely presentation box. Wonderful, so happy, so special. I have never experienced the purchasing of a car like this before. And I’ve had several cars in my over 30 years of driving. Two brand new cars and several second hand, all from dealers, as a precaution, if things go wrong. Eighteen miles on from leaving the showroom with this wonderful car, it came to a standstill on the motorway. OOPS. Recovery vehicle back to the showroom. On hindsight this is where I should have walked away. But again VIP treatment. I was given courtesy use of a brand new VELOR 73 miles on clock whilst they fixed the broken down EVOGUE. A faulty DPF was the issue. When repaired it was driven to my door and the VELOR was picked up. My home is 5 hours drive from Glasgow. Awe what a great organisation this Land Rover firm are. Good British Brand. In local garage September and November 2024 for new alternator, crank pulley, battery, coil springs, tires, brake pads discs and new reverse camera (water ingress on existing one). 69k on the clock. Went on holiday for several weeks beginning of this year (not with car) and when back home and driving, heard knocking from the back. Then battery would not keep a charge and boot would not stay closed. In local garage diagnosed needing new haldex unit and a leak from windscreen On 15th April I contacted Hillington branch and was told the warranty would not cover local garage repairs. It had to be repaired at a Land Rover specialist as they use “prestige” Land Rover parts Nearest branch Inverness who refused it when I told them the issues. Hillington couldn’t look at it until October at the earliest. Pentland Stirling booked it in for 30th April. On the back of a recovery van at my expense (£660) off to Pentland Stirling it went. Repaired, serviced, MOTed and ready for collection 30th May. Time delay in collection due to work commitments and distance (5 hours drive away) my daughter picked it up August. Mouldy, cob webs, spiders, stinking and still leaking. When I emailed them for explanation on the condition, I was emailed back, told windscreen had been repaired and no leaks detected but it was a health hazard for them to clean it. Last week I contacted them three times for the documented proof that the leak had been fixed. On third call they conceded they could not find proof so I asked to speak with a manager. No return calls or communications. Cleaned it myself to pristine condition and yesterday I got rid of it for less than all the repairs cost dreading that this leak was causing more damage. 72k on the clock. Range Rover parts are more than 4 times the price of normal garage parts. Making any warranty a false prophet. After numerous request I have yet to speak with management of either Stirling Land Rover or Lookers Jaguar Land Rover Hillington Glasgow. Do not be sucked in like I was. 12k miles driven and over £26k out of pocket and I don’t have a car. Look at the reviews on Trustpilot. (I wish I had) Unfortunately this is not an isolated incident Trading Standards are my next avenue.