Bertin S

Re: Customer Feedback on Buying My First

I previously owned a second-hand Jaguar XF, mainly for its comfort and looks. Unfortunately, the experience was plagued with expensive repairs and long spells in garages. As a result, I fell into the routine of car sharing with my wife’s car and using public transport and taxis. Over time, I often asked taxi drivers and AA servicemen which cars they considered the most reliable. The response was almost always the same: Japanese or German makes. One day, I visited the Bolton showroom to view the range of used cars on the forecourt and enquire about options that might suit my budget as a semi-retired college lecturer. The welcome was excellent. I was even offered a chilled bottle of water, which was very refreshing on a hot June afternoon. I was introduced to a polite and professional team member, who invited me to sit down and carefully note my requirements. They also took my details for a follow-up visit with my wife, as we were about to go away on a family holiday in July. On our return, I was contacted by the same representative and invited back for another chat. This led to a test drive over the Moors of Belmont in a Lexus UX. I was impressed by the patience shown and the clear, detailed explanation of the car’s features. Shortly afterwards, I received a video presentation highlighting a vehicle that matched both our needs and budget. This personalised touch gave us the confidence to move forward. Once the purchase was finalised, the handover experience exceeded all expectations—it was the best car reveal I’ve ever had. I even filmed it to share with family, who commented very positively on the outstanding customer service. I will happily recommend Bolton Lexus to friends and family. The whole team made us feel valued and respected at every stage of the process. I particularly wish to acknowledge the professionalism, enthusiasm, and clear belief in Lexus as an excellent choice, which made this purchase all the more rewarding.