Jordan E

The dealership sold me a faulty car!

PLEASE READ BEFORE VISITING MOTOR MILL – DON’T GET SCAMMED! (shortened for review purposes) Car: Silver Mercedes A Class (HX70 UHM) Purchase Date: 02/04/2025 - Return Date: 25/07/2025 I part-exchanged my 2016 Nissan Qashqai after ensuring it was serviced, MOT’d and professionally valeted. Upon arrival at Motor Mill, I immediately noticed the office was cluttered with boxes, car parts and industrial water bottles, this is unsafe and unprofessional. Despite being told the Mercedes had been valeted and serviced, I found dog hairs inside and a missing parcel shelf. Days after, they gave me one that was broken. Issues Timeline: 05/04/2025: Car pulled left while driving (tracking off); engine coolant light appeared. 06/04/2025: “Reduce Oil Level” warning showed. 08/04/2025: Returned car for repairs. Vicky was dismissive and rude to both me and my father when I handed in the spare key, I'm not a confrontational person so this made me extremely uncomfortable but I ignored it as I was made to feel as though I am the problem. 15/04/2025: Collected the car; told there was old oil in the engine that had now been replaced. (even though there was an oil service the day before purchase). 16/04/2025: Oil light came back on, Motor Mill collected the car again. 17/04/2025: Vicky returned the car, claiming to test drive it to her home and back to mine the next day to confirm the issue was resolved. I questioned why this was needed if it was truly fixed. She replied "we hope that this has fixed the issue". 20/05/2025: Reported a burnt toast smell from engine; later that day, an AdBlue system warning appeared. 27/05/2025: Dropped the car off for AdBlue inspection. 28/05/2025: Vicky said the system had a blockage, causing the smell and warning light. It was supposedly emptied and fixed. She advised checking with Mercedes about any recall. They confirmed there was none. 11/06/2025: AdBlue warning reappeared. Mercedes Liverpool advised Motor Mill should take the car to a certified Mercedes technician, under warranty as certain issues that cant be fixed by regular garages need to be consulted with a Mercedes specialist. 12/06/2025: Another warning light appeared: "Emergency operation in 497 miles." Dropped off car again. Jason gave me a Mini Cooper (CV20 FDX). Mini Cooper DISASTER: Later that day, I discovered flies inside the Mini. By the next morning, over 100 had emerged, with larvae and pupae eggs found under the boot floor. This posed a serious health risk to me and my two young children when driving, especially on the motorway. I took photo/video evidence, phoned Jason and I returned the Mini and received a black BMW (BV64 MSO). Continuing Problems: 20/06/2025: Vicky said my Mercedes was ready. They replaced the AdBlue injector without consulting Mercedes Liverpool or myself and assured me the issue was fully resolved and no further issues would arise (verbal and written confirmation given to me). 21/06/2025: Returned BMW and collected Mercedes. 21/06 - 19/07/2025: Smell returned. 19/07/2025: AdBlue warning reappeared. 21/07/2025: Received another urgent AdBlue system fault. I gave Motor Mill an ultimatum: either pay Mercedes to fix the issue completely or issue a full refund. As a student nurse with two children, I need a reliable car. Vicky refused to involve Mercedes, only offering an internal inspection or a return via the finance company, with a £0.25/mile deduction. Asked me to look on their website for a new car or refund. I declined their offer to browse other cars, as I no longer trusted them. Final Events: 25/07/2025: Returned the car. Refund was promised the same day, but delayed for multiple days. 28/07/2025: Discovered the car was re-listed for sale at full price, even though I was still the legal owner and had not received the refund or finance clearance. I asked for the listing to be removed immediately. Motor Mill sold me a faulty car and repeatedly failed to fix it. They misrepresented repairs, offered unsanitary courtesy vehicles and withheld my refund while trying to resell the car. Their mechanics were unreliable and Vicky was consistently rude and dismissive. I urge the owner to investigate the staff behaviour and all the awful experiences customers have from Motor Mill if they're unaware as it's clearly not an isolated case. I urge the owners to send Vicky on a management/communication training course as soon as possible as this really affects the company. They have an awful reputation and I don't want this happening to anyone else. However, I am unsure if the owners are involved if this is a continued problem and nothing has changed. DO NOT buy from Motor Mill. Their priority is profit, not people. They’ve shown a complete lack of integrity and customer care. I just want to warn others!!