Chloe

WE IGNORED THE BAD REVIEWS DO NOT MAKE T

Our experience with Carsa has been terrible from start to finish. We booked a test drive and were charged twice, then told we must leave the charge on “in case we buy the car.” We later found out the car wasn’t where they claimed it was and the work being done wasn’t the recall they told us about. Communication was poor, and we had to chase basic information ourselves. When we eventually collected the car, we were told it shouldn’t be released because finance hadn’t cleared, but they handed it over anyway and made an inappropriate comment. The next day we found issues that hadn’t been there during the test drive. Carsa attempted to fix the car multiple times but didn’t repair it and made it worse, so they sent it to Audi, while confirming they would pay the bill. Later, we discovered Carsa hadn’t paid Audi, meaning the car could not be released back to us even after repairs were completed. We were left without a car all weekend and spent days chasing updates. Audi then confirmed Carsa declined the invoice because they wanted a discount, delaying us again. They later tried to collect the vehicle without notifying us, despite not owning it. Throughout this situation, we made around 100 calls, sent emails, visited the branch, and were ignored, passed around, and even laughed at. Carsa is not registered with the Motor Ombudsman, meaning there was no independent body to escalate to. We feel there was no accountability, no urgency, and no care shown at any stage. This has been one of the most stressful and unprofessional consumer experiences we have ever had.