Adriana N

Incorrect Car Tax Information and Poor S

I was very dissatisfied with the service at this dealership. I was clearly told that my car tax had been paid on Wednesday, 24 December, and I was assured the vehicle was taxed and safe to drive away. After leaving, I checked online and found the car was not taxed, which put me at risk of fines due to incorrect information provided by the dealership. I never received a proper explanation for this. Communication throughout was confusing, and I also left the dealership without the requested log book, despite being told everything was resolved. The only positive part of this experience was Diana, who contacted me, took responsibility, and corrected this issue.