Jon S

Do Not Trust To Fix Your Car.

We are the owner of a 2017 Nissan Juke with 1.2 Dig-T Engine. Weve had it for just over 4 years with no problems whatsoever. Its passed all its MOTs with no major faults. On Sunday November 30th 2025, we were driving down the motorway when the Engine Management Light came on and the car lost power. No warning signs, no noises. We had to get recovery out and take us home. On Monday 1st December, I booked it into our local garage K&M Auto Centre in Bulwell for a diagnostics check. That showed the engine missfire on 3 cylinders. They ordered in new plugs and coils and fitted them. Did a new diagnostics check and it still had the engine missfire, so they put the old parts back on as it hadnt fixed the problem. They advised we take it to a Nissan Garage as they would have better diagnostic software to rectify the problem. That afternoon I called Nissan Stoneacre in Nottingham. Spoke to Jackie and explained everything, what the garage had tried already. They couldnt book me in until Monday 8th December. I took the car down to Stoneacre on Sat 6th December so they would have it first thing on the Monday Morning, spoke to Jackie again and went through everything the garage had already tried. Monday around lunchtime, I recieved a call from the Engineer Stephen Phillis saying he had done the vehicle health check and that as well as the engine fault, he had also found it needed other additional work. Rear Brakes, Front Brakes, Front Lower Arm Bushes, New Tyre on front, Tracking on front, and Rocker Cover had oil on it and needed cleaning to check for a leak. I felt bullied into having this extra work done and agreed to have it done, assuming the engine fault would be sorted first. What would be the point of doing the other work if the engine wasnt fixed as tthe car would be unuseable. Total cost for all jobs £2204. I rang every day that week for an update and spoke to several people who promissed everyday that they would call me the next day with an update. That call never happened. On the thursday I called and was told they were waiting on parts. Funny how it takes a Nissan Dealer a week to get parts when my local garage got them the same day. Friday 12th December, I recieved a call to say all the parts had arrived and the car would be worked on that day and should be ready by Monday 15th at the latest. On Monday 15th I recieved another call saying they had looked at the car, fitted new plugs & coils and the engine still had a missfire problem. So basically all they had done is what the previous garage had tried already. They said someone was going to have another look at it. That afternoon I got a call from someone saying they couldnt fix the engine, it needed a new engine costing £8000. I said theres no way I can afford that so what happens now. She said all the other work had been done and I had still got to pay for the extra work.I was horrified. How can they do extra work when they havent solved the reason it came in. I have spoken to a Nissan Master Technician about this and he says Nissan are aware that the 1.2 Dig-T engine has problems.He also said if I had taken it to him, the first thing he would have done wasw a Compression check on the engine. That would have showed how bad the fault was. So surely Stoneacre must be aware of this. So I asked to speak to the manager. The Manager (Paul) didnt call me back until the tuesday afternoon. He said he could see my point that they should have tried to fix the engine fault before doing anything else, but it was all done now. Seeing my point doesnt alter the fact your charging me over £2000 for work to a car that was now no use to me. I explained im still paying for the car and that the car was needed to get my husband to work. He said he was going to see if Nissan would do anything as a gesture of goodwill. Nothing came of that. After several discussions about the bill, he said he would esculate it to his area manager and get back to me. At this point he agreed to let me have a courtesy car to look for another car from Thursday 18th till Monday 22nd December. I hadnt heard anything from him by the weds afternoon, so I called to see if it was still ok for me to have the courtesy car. He said no. Another slap in the face. How am I going to look for another car with no transport. He said he had spoken to his area manager and could reduce the bill to £1746.07p. That was his final word on the matter and that it would have to be paid in full. I had no choice but to agree to pay the bill. Thursday18th Jackie called, asking when I would be collecting the car. Funny how she can call asking me to collect the car and pay the bill, but not other times. Friday 19th I had a call from from Paul asking the same thing. Unfortunately having no transport I couldnt collect it till after Xmas, Monday 29th December. Spoke to Jackie again who also saw my point but had an answer for everything. My husband asked why all the old parts couldnt be put back on and she said thats not possibe. Yet the previous garage did just that. I feel very let down by this whole experience, as thought its just been a money making thing from Stoneacre. If this is the way they do things, then Nissan need to take a look at them as its giving them a bad name. I took the car to a Nissan Dealer expecting them to fix the car and get me back on the road. Instead they have landed me with a huge bill and a car thats not fit for purpose. I suffer from Depression & Anxiety and this has traumatised me and has put me back on medication. I honestly wish I had never taken the car to Stoneacre. Their level of customer service is appauling. I will never use them again.