Georgia S

Stay well clear!!!!!

I’m really disappointed with my experience at this dealership. I bought a car and the engine light came on the very next day. When I took it back, they said they didn’t understand why it happened, did an OBD scan, cleared the light and told me to return if it came back. It did. When I messaged them, I was told to bring it in again. After another scan, I was told to come back the following week so they could change a sensor. I was assured I’d get a car to get home, but the only one they had was a manual and I can only drive automatic. So I had to make other arrangements. I dropped the car off and went home, waiting all day for an update. Only at the end of the day was I told it would be ready the next day. When I picked it up, I was told the car had been serviced and the sensor replaced, but it clearly hadn’t been fixed because the light came back on within four weeks. I tried contacting them again, but got no response for two days. When I finally managed to bring the car back, they just cleared the light again and said they’d replace the sensor if it came back. They were supposed to have done that the first time. The engine light came on yet again, and after being ignored in messages, I had to go through the finance company. Suddenly the dealer was “happy to sort it.” I brought the car back again and was told to leave it for a couple of days, with no offer of a courtesy car or even help getting home. I had to wait 20 minutes down the road for a lift. The garage is 45 minutes to an hour from where I live, and I’ve had to go there 8 times for the same issue. Additionally, I dropped the car off on a Tuesday at 9am right after speaking with the finance company. I messaged them on the Wednesday asking for an update or any information about what was wrong with the car, but I got no response. I ended up wasting £80 on rides to and from work because they didn’t give me a courtesy car when they took mine. By Friday, my dad had to ring them because I still hadn’t received any replies. He was told that what they were doing was a “good gesture” because the warranty was supposedly over, which was not true. The issue started the day after I picked the car up, and they had not sorted it properly, so it was still their responsibility to fix it. I picked the car up on Saturday and the engine light came back on within 15 minutes. After constant back-and-forth and no real answers, I contacted the finance company to reject the car. I had to pay £60 for a diagnostic, which showed two pages of faults. I was eventually able to reject the car, but still had to pay for mileage and “damages,” so I lost money in the end. He want £3000 off me for a car that had a issue from the start and he never actually sorted the issue the engine like kept coming back on I started this process the end of November and it’s only just getting sorted out and I’m out of pocket £1700!! Overall, This whole experience was stressful, unprofessional, and completely avoidable if the dealership had dealt with the problem properly in the first place.. I wouldn’t recommend this dealership based on what I’ve been through!