John K

Its the little details

Our old astra was dead, it was going to cost more to repair than it was worth to say the least, so we upgraded into something a little bit newer, it’s a little smaller inside but it more than does the job. The Astra's heater didn't even work so anything with a heater after the winter we're having was a bonus haha. We'd actually bought a car from Ponko before they were Ponko many years ago and after having a look at different places and found the right car at a reasonable price here. There were lots of little things like having a coffee and making people feel welcome, it’s the little details. You know what's it’s like after looking for several days at cars, you’re sick to death. I know it sounds daft but even someplace you can have a cup of coffee, chat to people and that has a toilet makes a big difference. It’s like a personal touch that makes them go the extra mile. They're very good!