Glenn

Umesh was absolutely superb

Umesh was absolutely superb and a real credit to the team. Although I waited a little longer than hoped, it was clear how busy they were, and the service remained attentive and professional throughout. Being trusted to test drive the vehicle alone was a fantastic touch. The £2,000 excess felt slightly high, though I appreciate the reasoning behind it. The vehicle changeover was impressively efficient, with five days’ drive-away insurance and seamless online transfer making everything effortless. Every member of staff was polite, helpful and refreshingly pressure-free. A truly delightful experience – I will certainly be returning. Junction 17 is outstanding.