Stephen D

Would reccomend

After a difficult few months following the theft of my Lexus just before Christmas, finding a replacement car had been far from straightforward—particularly after a very poor experience with another manufacturer. Renault Orpington completely turned that around. From the outset, both Sales Rob and Manager Rob were approachable, genuine, and refreshingly honest. There was no pressure at any stage—just clear, well-explained information and a focus on helping me make the right decision. Finance options, including the 0% PCP, were explained in detail, with pros, cons, and long-term considerations clearly outlined. It felt like advice rather than a sales pitch. Communication throughout was excellent. Updates were timely and meaningful, and a particularly nice touch was a personalised video walkaround of the car prior to collection. On the day itself, the handover was smooth, flexible, and tailored to how I wanted to go through the vehicle rather than a rigid, scripted process. The entire purchase—from deposit (14th March) to collection (19th March)—was quick, efficient, and completely stress-free. The car itself (2026 Renault Austral Iconic Esprit Alpine in Naxos Blue) has exceeded expectations. Coming from a Lexus NX350h, I was concerned about losing that premium feel—but the Austral matches it comfortably and, in some areas, improves upon it: Seamless built-in Google system and wireless Android Auto High-quality interior and improved ambient lighting Smooth, comfortable drive Practical touches such as the boot power outlet Massaging lumbar seat—ideal for longer journeys The technology feels more intuitive and reliable than my previous vehicle, which was a pleasant surprise. Any minor drawbacks (such as the larger key card or lack of remote start via the app) are negligible in the context of the overall package. What stood out most, however, was the customer experience. After a frustrating start to the year, Renault Orpington delivered a service that was transparent, efficient, and genuinely customer-focused. A follow-up call after collection to check everything was satisfactory further reinforced that this was about long-term customer care, not just a sale. I have already recommended the dealership to friends and family and would not hesitate to return in the future. Highly recommended.