Hassan M

Super helpful as always!

Given the recent heatwave of weather, had some problems with my exterior fan and A/C in my E Class AMG Saloon - was blowing really hot air instead of normal cold into my face making me sweat all over and exterior fan making very loud noise which is unusual. Issue had been ongoing for the past 2.5 weeks - nonetheless, in order not to make things worse, I straight away rang dealership explaining issue I was having and as always super helpful they are, got me booked in at the earliest date. Always use this dealership as they look after me very much, have full faith and trust in them and wouldn’t go elsewhere like a second-hand garage as it would cause further problems and stress for me. Staff as always are extremely polite, very understanding and super at what they do - was allocated service advisor Lauren who was extremely lovely and is super at her job. Couldn’t have been allocated a better advisor as Lauren, really happy with her, hence the 5 star rating I’m giving and glowing review for Lauren. Brilliant you are! Beyond words, Lauren was more than super - explained the problems I was facing and kept me up to date throughout the whole process with work that needed to be carried out, what the issues were the technicians found and the parts that needed to be ordered. Lauren had my full assurance that the vehicle was fine to stay with themselves overnight as I didn’t really need it same day, was in good hands and always is as full repaired. Collected vehicle today Friday 05/06 and again, Lauren was extremely lovely and super. Explained to me in detail all the work carried out, report she had written, issues that were caused with A/C not functioning including software update carried out with steering adjuster column not working / stuck, advisories that were reported (tyres) which can be changed at next service in August including price of A/C filter unit cleaning. Paper work was all included and even advised me how to take out new Service Car Plan which will help me on next visit again in August for service. Keep up the fantastic work Lauren - you are super at what you do, real asset just like the rest are (Amna etc all are lovely) and you made my day, hence the 5* rating giving you and hope you’re allocated as my advisor again in August!