Anonymous

Exceptional Service – A Trader That Care

We recently bought a Toyota Alphard from Wanstead Carriages for my father-in-law, and I cannot recommend them highly enough. From start to finish, the customer service experience was absolutely amazing. ​There was zero pressure from anyone, which was incredibly refreshing. In fact, we were initially looking at a more expensive model. However, once we explained to Majid who the car was for and what their specific needs were, he actually guided us toward a more practical, economical, and cheaper option. It really proved to us that they care about their customers' actual needs rather than just making a quick buck. ​The team went above and beyond in so many ways: - ​Import Expertise: Since it was a Japanese import, they gave us invaluable advice on getting it insured properly. - ​Going the Extra Mile: They were incredibly helpful with arranging how to get the car home. - ​Fair Pricing & Peace of Mind: Their cars are so fairly priced for the quality you get, and because it comes with great perks like a warranty and breakdown cover, haggling wasn't even a thought for us. ​A special shoutout to Thiago as well, who was incredibly friendly. He knew absolutely everything about all the cars on the lot and walked us through their extensive aftersales care—something that is incredibly rare to find with an independently run car trader. ​It has been nearly a month now, and the car hasn't had a single issue. We are so pleased with our experience and highly recommend Majid, Thiago, and the rest of the team to anyone looking for a seamless, honest car-buying journey!