Sarah O

Went above and beyond

Exceptional customer service from start to finish! I recently bought a BMW from Andrew James Cars Ltd and Andy was absolutely amazing throughout the whole process. He went above and beyond to answer every query I had, explain all the available options, and help me familiarise myself with the car before driving away. What really stood out was the extra support after the purchase — he assisted with temporary car insurance, explained the V5 document process, and answered all my questions regarding change of ownership and car registration. The car was clean, well-presented, and exactly what I was looking for. Really professional, friendly, and helpful service throughout. I would highly recommend Andrew James Cars Ltd to anyone looking for a reliable car and excellent customer care!