Leigh S

Porsche Taycan

We're really happy with the Porsche Taycan and from viewing the car through to payment and handover, everything was brilliant. The issue came after we got the car home. After driving it around 50 miles, we found a bulge in one of the tyres. We contacted BVG, but they weren't prepared to replace it and only offered to contribute £100 towards the cost. The car itself has been great and we're more than happy with it, but I was disappointed with the customer care after the sale. If the tyre had simply been replaced, it would have made a big difference to the overall experience. Even with those issues, we're pleased with the car, but the aftersales support is the reason it wasn't a five star experience.