David S

“We want to buy your car!”l

My experience with Tom Hartley has been nothing short of appalling. I contacted the dealership three times by telephone, sent two emails, and even reached out via Instagram regarding a car I had for sale. Despite all of those attempts, I received absolutely no meaningful response whatsoever. On one occasion, the receptionist assured me that someone would call me back. That call never came. What’s even more frustrating is that nobody even knew who I was or what car I was trying to offer them. Since then, I’ve continued to receive marketing emails from the dealership saying they want to buy my car. Ironically, when I reply to those emails, I’m met with complete silence. For a business that promotes itself as one of the leading prestige car dealers in the world, the lack of communication, professionalism and basic courtesy is astonishing. If this is the level of customer service offered to someone trying to sell them a desirable vehicle, it certainly doesn’t inspire confidence. I’ve genuinely received better communication and customer service buying everyday items from a discount retailer than I have trying to deal with Tom Hartley. It’s incredibly disappointing and, frankly, not what I’d expect from a company with such a high-profile reputation. Based on my experience, the customer service simply doesn’t live up to the image.