Ashley L

Poor communication led to cancelled sale

I had to pull out of a recent sale due to the lack of communication from the garage. I explained I would need to travel 5 and half hours to collect the car and as a result, would need a confirmed collection date so I can plan the journey and book train tickets. They really miss the mark on communication, updates are only received when you chase for them and where it really fell down was the day before I was dude to collect it I could not get an answer on whether it was actually ready. I sent several WhatsApp messages and when I called the person I spoke to was not helpful and told me the only person that could tell me if the car was ready was out of the office. This is a really unhelpful response and no effort was made to put me on hold and find out whether it was ready. Again, I had an extremely long journey to plan and make and at this point I decided to cancel the sale. I requested the refund on the day, was asked for bank details and then a couple of days later I was told I needed to email and ask for a refund. I am still waiting for the refund which was requested over 2 weeks ago.