Donna

My experience with Howard’s Peugeot

I purchased a Peugeot 308e from Howard’s Peugeot Yeovil and have experienced extremely poor after‑sales support and serious concerns around how safety‑critical faults were handled. Within 2 months of ownership, the brakes began locking unexpectedly while driving. The first two incidents were dismissed as a “safety feature”. The third incident was severe: the brakes locked completely, all electrics failed, and I was left stranded on a dual carriageway for over an hour. Police and the RAC attended, and the RAC diagnostic identified 15 faults and raised significant safety concerns. Peugeot were provided with a copy of this report. Despite this, Howard’s Peugeot Yeovil stated “no faults found” and carried out a software update — which I later learned clears stored fault codes. Due to the seriousness of the issue, I did not feel safe driving the vehicle for several months. When I eventually used the car again, the same dangerous failure occurred, leaving me stranded down a lane with no phone signal. Once again, I was told “no faults found”. It was only when I refused to take the vehicle back that the dealership acknowledged a brake actuator fault — the same fault already identified by the RAC. Their own data logs from the SAR showed this fault had been present from new and had occurred while the vehicle was in their possession on two occasions. However, their emails repeatedly state they were unaware of any fault until June 2026, despite having had the car since March 2026 on another email they was unaware of any fault until March 2026 but after a thorough inspection and diagnostic test no faults found so they replaced the part they considered it most likely to be. I also requested copies of the diagnostic reports relating to my vehicle, but these were refused on the basis that they were “confidential”. This lack of transparency has been extremely concerning. Peugeot Customer Care initially advised that my vehicle rejection would be escalated, but later changed their position without explanation. My experience has included: * Safety‑critical faults repeatedly dismissed * “No faults found” despite independent evidence of multiple faults * A dangerous vehicle returned to me on more than one occasion * Contradictory information and records * A confirmed brake actuator fault only acknowledged after I refused the vehicle * Diagnostic information relating to my own car withheld * No meaningful accountability from either the dealership or Peugeot Customer Care Based on everything I have experienced, I have completely lost confidence in Howard’s Peugeot Yeovil. I would not recommend this dealership and would urge anyone considering purchasing a vehicle from them to carefully consider the level of support they may receive if something goes wrong.