Venessa R

Not very impressed they dont keep promis

We purchased a VW Passat Hybrid last week, having never driven a hybrid we needed to know the basics and we were promised a video to show the different dials and what the switches meant and how the hybrid battery worked, the video never arrived even after going back and asking, also we found out from a VW garage that this car had 5 recalls on it, we told this to Arnold Clarke and they said they did not anything about the recalls, after we stamped our feet they said they would get it sorted, but one of the recalls were to do with the electric battery which meant it had to go to Soulihull, Arnold Clarke did not tell us this we found this out when we were at the VW Garage which meant it would not gave been done, also we were promised our dash cam back from our previous car, this had not happened, all they want is to meet the end of month figures, once they have your money you never existed.!