Will L

Went the extra mile to sort a problem

The best measure of any company is how they respond when there is a problem. Jason has bent over backwards to sort out an issue I had shortly after I bought the car. I can’t recommend him highly enough. I bought a Vauxhall Ampera from Jason. It is not his usual type of vehicle. Vauxhall offer a ‘lifetime’ warranty for this car and I asked Jason to ensure that it was still covered. He got on to Vauxhall HQ and got conformation this would be honored. (Fortunately). Four days after I picked the car up I was driving to the Main Dealer to have it serviced and the bakes failed. The Main Dealer diagnosed a fault in the brake module and said it was not covered by the warranty. Jason called Vauxhall HQ every day and even tried to speak with the CEO in order to sort it out. As a result of all his hard work and persistence Vauxhall eventually admitted this component actually was covered by the warranty and the work has now been completed. I have been impressed with the effort that Jason put into sorting this out. Second Hand Car Dealers generally have a poor reputation but Jason really does not fall into this category.