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We purchased a first car for our 18 year old daughter …we specifically asked James to ensure the car we were purchasing was mechanically sound as she was a self employed youngster ! Within the the first 2 weeks it went into limp mode on the A38 twice and again on a 3rd occasion …frightening the heck out of her… I called James and it was recalled for repair taking 2 days each time …by which point my daughter was working and losing pay! We also had sensors fitted at extra cost and had to return it as they weren’t connected properly….and still only work intermittently now , …. We now have some kind of fluid leak and possible need for clutch replacement…. 5 months after purchase ….please be very aware as the cars look very pretty but as my husband said when he opened the bonnet to unconnected wires etc ….he’s seen tidier jungles on tv ! Very very disappointed that they would let a young girl down on her very first car this way …
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We called in to view a car we were interested in and they very helpful without being pushy. They did a few jobs on the car before we picked it up and we have now had it a week and we couldn’t be happier with it.
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I would advise going elsewhere for car sales as this place is very unprofessional and using poor sales tactics. I rang ahead at 12:20 to schedule an appointment to view a car they had for sale for 2pm. After arriving I go to view the car to find someone already in it and tell me they've just purchased it and they rang at 11am to view at 1pm! On my call know one mentioned that someone was coming to view and neither did anyone call me back to let me know it was no longer available having travelled over an hour to get there. Upon speaking to a guy in sales he was rude, unprofessional and offered no apology. Instead he basically said "we get people calling all the time to view cars and they don't always turn up" and then "did you leave your number, how can we call you back" All in all his attitude are signs of a business that doesn't care about customer service and just after that sale and your money and if you are inconvenienced then tuff. In conclusion take this advice and spend your hard earned money at a garage that will greet you with a smile and a warm welcome, something this place needs to brush up on.
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CSM Garage Services Ltd is an Independent dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
CSM Garage Services Ltd
West Meadows Industrial Estate A3 Cranmer Road
Derby
Derby
DE21 6JL
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