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11 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Of Southampton
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11 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Of Southampton
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"Brilliant Customer Service from Nathan B"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Earlier this month I purchased a car from Mercedes Benz Southampton and Nathan made the part exchange and purchase of my new vehicle as smooth as possible. I’m not at ease with technology and Nathan went above and beyond to assist me. Many thanks for a great purchasing experience and a delivery of a quality car ! Richard B

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"A Dire Experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What is it about Mercedes dealerships that makes them behave with such arrogance even when the have failed the customer. My car had a 5 year service plan that was bought and paid for in advance. On the 5th anniversary or 60k miles the gearbox oil should be changed as a servicable item. They obviouisy failed to do and tried to charge me once the service plan had expired. Then they create a scene and cause a big argument and to cap it all once they eventually did the gearbox service they recorded incorrect mileage on the didital service record. This after setting a reminder for a B service when an A service was the next one due. Finally the completed the paperwork for the old registration number rather than the current one that is recorded with the car by DVLA. They claim it doesnt matter so I will show their email to the police the next time they pull me over. I can imagine their reaction when I show them an email wher MBclaim they are above the law. It is fair to say the local garage give better service and appreciates the custom while the MB people flounder in their undeniable incompetence.

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+3 Found this review helpful

Julie Pierce in response to A Dire Experience

It seems they are good at Sales but after that not so great despite the fact I have a current Service Contract and Used Car Warranty. Southampton Mercedes have had my car for 2 days with no progress…

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"Mr junior Rochester "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mrs Grace Turner. Was very good at her job pleasant and helpful.

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"Xmas treat"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lovely car online. A quick and easy purchase from start to finish. Great deal for part exchange and always at the end of an e mail to rectify any problems

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"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service despite the pandemic. My sales representative (Ivor Mitchell) is very helpful and friendly. I have been taken care of very well. Would recommend to friends and family. 5*

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"Buying a new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had a great experience and excellent service from all of the staff at Mercedes Southampton and especially from Abby Lyndon. We could not be happier and look forward to a long and excellent relationship with the garage Graham and Debbie.

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"Brilliant customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First class customer service when purchasing our Smart Forfour. The staff are friendly and professional. Special thanks to Abbey, Fabion and Malcolm. We thoroughly recommend Marshall’s of Southampton

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"Brilliant customer care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant customer service from ordering our Smart Forfour through to delivery. Special mention to Abbey, Fabian and Malcolm. Thank you to all at Mercedes Southampton. Ps. The car is fabulous!!!

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"Mrs Sue Ketchen"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased a b class 2013 in January 2016, from Mercedes ridgeway Southampton, kept getting message TOP UP COOLANT took to my local dealer in portsmouth who checked the car over and found rear tyres and brakes disks and pads need replacing, bonnet catch broke wipers not clearing screen as should! car at time of taking in to Portsmouth was owned by me for 6 months, only mileage is local so very low yet the Southampton manager says when they did their checks on the car I bought in January, their checks were November, the brakes were 50% worn and the tyres had 4m on them so I bought a car from a reputable dealer who by the way left my car at Portsmouth for 6 days before deciding they were doing nothing about it, why would a coolant bottle crack? head gasket? overheating somewhere, Southampton Mercedes have not heard the last of this matter, and they have never rang me to discuss anything their customer service is NIL

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"Second visit"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Second time I've been to Mercedes Benz in Southampton and they were very helpful as always. Excellent service. Would Highly recommend.

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Dealership Information

Mercedes Benz Of Southampton is an Franchise dealership that is based in Southampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews4.1 out of 5 stars — Rated Very Good
Excellent
8
Very Good
1
Average
0
Poor
0
Terrible
2

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  • Contact Information

    Address

    Mercedes Benz Of Southampton
    Southampton International Airport George Curl Way
    Southampton
    Southampton
    SO18 2RJ

    Get in touch

    023 8008 9101
    https://www.marshall.co.uk/mercedes-benz/contact-us/marshall-mercedes-benz-of-southampton/

    Opening times

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    Dealership Statistics

    81%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes Benz Of Southampton

    Company Formed: XXXXXXXXXX
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    FCA Ref: XXXXXXXXXX
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    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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