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Bought a car from them, and was told I had a 3-month warranty. Took car back due to leaking screen wash pump. The owner was not happy about this but eventually agreed to resolve the issue under 'warranty'. Was told to go back Monday to get this fixed. Arrived Monday, taken by owner to a back-street garage who told me to come on Tuesday. This was 3 trips to Blackburn - well over 60 miles in total. The 3rd party mechanic broke the wheel trim, damaged the bumper by prying against it and did not fix the issue - just slowed the leak. As a pump was <£10, i opted to fix this myself as it was cheaper than a 4th journey to the dealership. Car has been taken for a full service at my trusted garage. I was rang by the mechanic, who was shocked at the state of the vehicle and said it was not in a fit state for use. Every wheel was missing a bolt, the rear drum brakes were both missing springs, causing the mechanisms to fail and crack the casing on one side, leaking brake fluid. The bolt holding the front brake pad on BOTH sides had been mis-threaded, and only inserted half way - meaning neither set of brakes were safe for use. To top all this off, EVERY wheel was missing a bolt - meaning the wheels were not safe for use. The dealership owner took the car (after taking the money) to replace a tyre as he was 'unhappy' with it - surely at this point would have known the wheel was missing a bolt? Needs full new rear brake systems and cable due to incorrect fitting - front brakes need parts fitting and fixing and a new set of wheel bolts, landing me over £550 in repairs on a vehicle I have owned less than 30 days - and the garage I use offer their work at a very reasonable cost. (Manufacturer authorized service centre) This will be taken through the correct legal procedures and hopefully I can claim back the repair costs, due to bad worksmanship. Judging off other reviews, i made a mistake in purchasing a vehicle from this dealer, and would not reccomend anyone to take their money here, unless they are fully capable of thoroughly checking the vehicle over prior to purchase. Owner seems friendly enough, but surely this is an act - he must know he's selling faulty (and in my case) dangerous vehicles
Reviewer has confirmed their email address
Had a major breakdown 4 weeks into owning the vehicle. After lots of disputing with dealer and warranty firm, dealer agreed to inspect and correct the issue. Had the car transported to them at my own expense, they then washed their hands of it. I have been without a vehicle for 3 weeks now and no closer to a solution. Now going through the relevant trade bodies to try and resolve.
Reviewer has confirmed their email address
Engine started knocking after just 5 weeks, it took 2 months to repair then came back with turbo gone & shakes & rattles everywhere sent it back. I am still waiting for refund they sent it to a back street garage to repair. Absolute joke.
Staff from A & J Motors Blackburn Ltd (CLOSED DOWN) in response to Still waiting for a refund
We have no knowledge of this complaint. Please let us know which car you have purchased and when, detailing what the problem is so we can sort out any issues. Our email address is info@ajmotorcars.co.uk. A and J Motors is an established business and we strive in customer care. All cars are prepared to a high standard before putting them up for sale. We accept problems can occur from time to time in which case we will go above and beyond our way to put things right. We regret that you did not get in touch with us in the first instance, if you purchased a car from us, but instead decided to leave a negative review.
A & J Motors Blackburn Ltd (CLOSED DOWN) is an Independent dealership that is based in Blackburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
A & J Motors Blackburn Ltd (CLOSED DOWN)
187 Audley Range
Blackburn
Blackburn with Darwen
BB1 1TH
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