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Avoid Abbott & Sons Car Sales, worst consumer experience ever. It took me two and a half months to receive a full refund. I bought a used Mini Cooper for £4,995.00 on the condition A&S would provide: 1. a new MOT from an independent garage without any advisory items 2. remedy a warning light that came on during the test drive 3. have the independent garage report on the clutch operation/function 4. have the independent garage provide a print-out of the system diagnostics I collected the mini on 22/08/18 assuming all agreed items had been taken care of, only to find several warning lights coming on within an hour. The clutch smelled awful, the air-con system started making howling noises, the MOT had an advisory regarding the brakes and there was no system diagnostic print out in the paperwork. Therefore, I returned the mini to A&S less than 24 hours later and I requested they refund me in full under the Consumer Rights Act 2015. A&S refused claiming they had a legal right to carry our remedial work; this is not correct for goods returned within 30 days. A&S told me I would have to take them to court, but they refused to give me the name of their solicitor. I followed the law to the letter, sending several preparatory emails and letters in September and October, prior to filing in the Small Claims Court; all in an attempt to resolve amicably without resorting to the legal route. A&S used delaying and diversionary tactics to drag out the inevitable for several months. They even offered me a full refund on 27/09/18, but instead of paying out they advised the Small Claims Court they would contest formally. Of course they did no such thing either, but it gave them an additional 28 days to drag all of this out. A&S finally offered me a full refund on 05/11/18, just before the Court was going to resolve this claim in my favour, but even then I had remind them they must also refund my filing fees of £185.00 before withdrawing my claim. They knew this was the case, but yet again they could not resist a final bit of nonsense. The reason they gave for all the delays from 23/08/18 until 05/11/18 was “IT issues”. Sure, the Millenium Bug ate my homework excuse…I’m certain this Google review will elicit additional bizarre excuses from them. Avoid like the plague.
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I bought a car from Abbott and Sons Ltd, Director Martin Poore. Due to the many faults on the car and that they never provided the Extended Warranty I purchased with the car (they tried to give me a poor RAC equivalent which did not cover the work required) I was forced to take them to court. Just before the hearing Martin Poore liquidated his company and has now started up again under exactly the same name... Abbott and Sons Ltd. I would never buy a car from them again.
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I bought a motorhome from my family in April 2016 after I purchased the vehicle I was then told it was X higher vehicle there was a few issues with the vehicle i.e. clutch worn out doors missing door is broken hinges leaking water pipes leaking waste pipe's for such of price vehicle of 25,000 what they made me pay into four different accounts no spare key they then promised me they would do everything but they didn't they just called the on me when I went to see them in July 2016. Well I was told to go away I would not buy anything off this company because I don't wanna see anyone to go through what me and my family have been put through.
For 20 years Abbott & Sons Car and Commercial Sales have been providing the Brighton area with a friendly, family service. They not only sell a wide range of used cars but also have vans and Motability cars within their stock list. Every vehicle that is sold is fully checked and comes with great finance deals and warranty too.
If you are looking for a car from a customer friendly dealership in the East Sussex area then take a look at what Abbot & Sons Car and Commercial sales have to offer.
Deals in: Cars, Vans
Manufacturers: Sells a variety of makes and models
Abbott & Sons Car Sales
45 Hollingdean Road
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