When purchasing a car from Yorks affordable cars branch they sold me a £1000 car lifetime guarantee for cover against any repairs . DO NOT BUY THIS The insurance is a total scam they cover absolutely nothing!!! They blame anything on wear and tear Caroline

Bought a car from these scammers and after 3 weeks of false promises of them fixing the car we’ve been left with no other alternative but to take the car to a main dealer to be repaired

On the day the car was delivered the windscreen wipers fell off the car upon delivery. It transpired the car had the incorrect windscreen wipers fitted. The next day the brake pad replacement warning light came on the dashboard. The dealer asked me to take the car to my local garage and arrange for them to fix it at the cost to the dealer. Upon taking the car to my local garage to fix the brakes, I asked them to also service the vehicle. When trying to open the bonnet, my local mechanic found that the bonnet cable had been disconnected from the bonnet. My local garage also found that the air filtering housing was soaked with oil. Therefore there is a further fault on the vehicle which is causing the oil in the air filter. Prestige car supermarket offered me a courtesy vehicle whilst they processed my rejection. How foolish I was to accept this. It was very clear from the offset that I was seeking rejection of the vehicle. They took the car back and delivered a courtesy car. After 8 working days and several phone calls they have emailed me and claimed their is nothing wrong with the car and they will arrange an independent inspection to prove it. They now claim I have never requested a rejection and requested a repair because “why would they give me a courtesy car otherwise”. This dealership either never inspected my car in the 2 months they had it before they sold it to me or they deliberately covered up problems and defaults with the car before selling it to me.

We picked up our newish car Friday 17th may 24 late afternoon a great hand over and very helpful, the car was parked between two other cars so didn’t fully check around the car after getting home and having a good look around found a dint in the rear passenger door and drivers side inner trim badly damaged, phoned them up Monday morning and got a very rude answer about it saying the car had been through vigorous pre hand over checks and nothing reported to them I said who by Stevie Wonder he saidso you’ve purchased the car so was up to us to check every detail before driving off so basically tuff sxxt so I asked to speak to some else. Later that day Neil phoned and apologised about the first conversation and with no hesitation booked the car in for dint to be sorted and a new inner door water seal. Took it yesterday to the service department and was welcomed and treated with respect could not fault the people or the service that I received door seal being sent to my house so I don’t have to travel to service centre will not hesitate to purchase again.