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I recently traveled five hours to view a Mini Cooper Electric (green, registration WB21 NWR) from this dealership after they sent me a video claiming the car was in excellent condition. Before making the trip, I repeatedly asked about the car's condition and was assured it was in good shape and would be polished upon my reservation, which I paid. However, upon inspection, the car was in a disappointing state—completely different from the video they provided. There were scratches all over, the ring above the front headlight was severely damaged, and the driver’s door showed clear signs of a poorly executed repair with mismatched paint. The interior was also in poor condition. When I mentioned their "Price Match Promise" advertised on their website—after finding an identical car with lower mileage priced £699 cheaper—the manager, Vincent, became hostile. He aggressively stated that I either buy the car at their price or leave, refusing to honor their promise or even consider a price adjustment. His response was unprofessional, telling me to "go purchase the other one" and that I was "not welcome" to buy their car. This experience was extremely disappointing. The dealership came across as deceptive and untrustworthy, with apparent attempts to misrepresent the true condition of their cars. I wasted five hours of travel time and incurred additional expenses on train tickets, only to be met with rudeness and false promises. I would advise others to approach this dealership with caution.
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Personally it wasn't a good experience buying a relatively new car (in my opinion) customer service was okay responded fairly quick and did what was asked. Just a poor buying experience bad luck in not sure. FX18AOE Skoda Superb buyer beware! Bought the car on the 4th January 2025. Car wasn't valeted or washed. Outside was dirty inside was leaves in the glove box. Carpet was ripped in drivers footwell. Bought these issues up with the salesman but he seemed unbothered that a car he's selling is in a poor state. Definitely not in a state for selling. "Oh really I don't know that's the sales team to sort out" 😐 should have walked away then. But I liked the car alot so thought what the heck. Didn't get offered anything for these issues to begin with. Central locking failed on the first day of purchase resulting in the front passenger door not being locked whatsoever. This was definitely how I bought it but it wasn't fixed. Whether they were aware or not I'm not sure. The dealership agreed to pay the bill as it was still within 30 days. I had to pay diagnosis fee. Which I didn't really understand but whatever paid it. Total for this was £667. Dealer paid for it all. Day 10 of purchase Gear box is now in emergency mode. Skipping odd gears and only driving in even gears. Clutch plate issue mentioned by AA. Again dealership agreed to pay for the repairs. At this point I asked the dealer to pay for the diagnosis (which would be number 2 now) and extend the back to base warranty to reassure myself having 2 major issues less than 10 days of ownership. I also mentioned how I'm in two minds about returning the car under the consumer rights act 2015. Had to take 2 days off for work for these issues as I had no car. Dealer didn't hesitate to ask for the car to be returned. Didn't seem like he wanted to keep a customer happy and agree to, which I consider were fair, proposals. Refund would be subject to inspection of the car, mileage and any damage. I really liked the car to be fair. Didn't want to do this. I wondered how I would take the car back as the gears were skipping. Dealership suggested transporter at my own cost. Which is in their terms, fair enough. Later agreed to let me drive the car back and I would not be held accountable for any further transmission damage. AA breakdown report also suggests a clutch plate on its way out. The symptoms I noticed upon test drive were said this is normal for a Diesel Auto compared to my old Manual Petrol. So another issue from get go but dealership either knew of it or didn't know. Who knows.... Overall it was a disheartening experience buying a car. Priced at 12.5k you would think you would be getting something worth your while. Instead I was faced with stress from the car and loss of pay as I missed work to resolve this issue. If the dealer agreed to my conditions of repair I would have kept the car. Make sure you read and check the service history properly especially with these DSG gear boxes. 40k they need servicing. Not 80k as recommended. To be completely fair I got the full refund. It was just the inconveniences stress that wasn't pleasant at all. The hunt for a car continues...
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purchased used car at retail price full price then when i said it was faulty said it was trade sale joke !
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Was met by a man called James, who showed me the cars. Very chatty and friendly. Arranged a test drive for a few days later, took all my details, said he would do a walk round video, so I could show my wife prior to the test drive. Nothing, no communication part from a generic email about preferences. Have e-mailed and phoned. no surprise he was unable to come to the phone. Thought all these type of dealer had log gone from the industry, seems not Then I read all the reviews on various site, think I dodged a bullet on this one .
Had a problem, various staff promised to take control the staff left then the next guy denied all knowledge, real lack of care and use of your car while in for work. try to fob pre-sale faults to the warranty company knowing they won't cover pre-existing issues. avoid or risk at your peril. I'll never buy a car or recommend these really shocked by just how bad they treat a loyal return customer
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When collecting our car and travelling 2 hours to collect it there it was a missing under trays that they should of replaced before collecting and was told on viewing this it would be done we were told that this can be ordered to our local garage and all works would be paid for by them we had to chase the parts several times after being told it would be next day delivery had to wait 2 weeks. The car wasn't cleaned instead either after discovering boogies in the side doors and stains on the material and grease in the middle arm rest we were advised a cheque would be sent to have a valet locally as we didn't want to travel back to get them to do this and were getting this done locally we then paid for this to be done and had to chased the cheque up again after speaking to after sales we were screamed and swore at down the phone and told we were not getting anything even tho we had all this in writing saying this was going to be done, we were passed pillar to post and still nothing had been done and have now been ghosted by the new after sales manager I was told a service had been done but they couldn't actually tell me what had been done and just stamped the log book Don't waste your money with this company as once you have paid the deposit and paid in full they don't give a dame about whats wrong and are full of false promises, they need a lesson in customer services as are just rude and can not follow through and will end up costing you money avoid avoid avoid
When purchasing a car from Yorks affordable cars branch they sold me a £1000 car lifetime guarantee for cover against any repairs . DO NOT BUY THIS The insurance is a total scam they cover absolutely nothing!!! They blame anything on wear and tear Caroline
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Bought a car from these scammers and after 3 weeks of false promises of them fixing the car we’ve been left with no other alternative but to take the car to a main dealer to be repaired
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Fantastic team straight forward hand over from Tina and Richard definitely worth a try guys these people go above and beyond to help all kind of fianaces highly recommended 5 star customer service thankyou prestige
On the day the car was delivered the windscreen wipers fell off the car upon delivery. It transpired the car had the incorrect windscreen wipers fitted. The next day the brake pad replacement warning light came on the dashboard. The dealer asked me to take the car to my local garage and arrange for them to fix it at the cost to the dealer. Upon taking the car to my local garage to fix the brakes, I asked them to also service the vehicle. When trying to open the bonnet, my local mechanic found that the bonnet cable had been disconnected from the bonnet. My local garage also found that the air filtering housing was soaked with oil. Therefore there is a further fault on the vehicle which is causing the oil in the air filter. Prestige car supermarket offered me a courtesy vehicle whilst they processed my rejection. How foolish I was to accept this. It was very clear from the offset that I was seeking rejection of the vehicle. They took the car back and delivered a courtesy car. After 8 working days and several phone calls they have emailed me and claimed their is nothing wrong with the car and they will arrange an independent inspection to prove it. They now claim I have never requested a rejection and requested a repair because “why would they give me a courtesy car otherwise”. This dealership either never inspected my car in the 2 months they had it before they sold it to me or they deliberately covered up problems and defaults with the car before selling it to me.
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Based in North Yorkshire in a town called Tadcaster, Affordable Cars Prestige Car Supermarket do exactly what their name suggests; they offer an affordable solution to purchasing a used car that will ensure that you are back on the road in no time.
They have up to 100 great cars in stock at any one time and cover a variety of makes and models.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Affordable Cars Prestige Car Supermarket
A19 Crockey Hill
York
North Yorkshire
YO19 4SH
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