0% Reviews
replied to
0% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


3 reviews from our car dealer reviews community
Leave a review for Allen Kia Solihull

Click on the stars to start your review

3 reviews from our car dealer reviews community

Leave a review for Allen Kia Solihull
Click on the stars to start your review
"Looking for an exchange car"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I gave a list of my requirements to the representative at Allen Kia in Solihull which particularly specifying a mileage of another car to be less than 5000 miles, and a diesel car. The representative looked at my car and advised what they would give for a trade in. I told him I considered it to be unreasonable. 7 days later, the representative 'phoned me with a car having a mileage of 7000 miles and was petrol. There was no point in continuing the conversation as he hand't taken any notice of what I had been looking for. I finished going to buy a Ford

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Been very poor in 2017"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have been customers to this dealership for nearly six years having bought a C’eed SW new and then a nearly new 4-Tech C’eed SW. All going well until this year, unfortunately we have had the 4-Tech recovered three times this year for a breaking issue. A random issue that locks the breaks on – can happen anytime, thankfully when parked!! On the last occasion before yesterday, a part was replaced and we noticed an improvement in breaking. Until last night – same issue, breaks locked and then released with added warning features on the display – which I captured on my phone. The long and the short of it today was a very poor response from the Service Department – stating with we only have one technician on, can’s book in until next week & don’t have a replacement car until October. Followed by ‘you drive it at your own risk’ and ‘you could have had the same problem with a JLR car’ … fine I will buy one next time! To cap it all this month (Sept) I was sent numerous invites to a VIP event – the Golden Tick was for March 2017, the offer letter had some classic spelling mistakes and they offered a ‘£1,5000’ off my deposit. You would chuckle if you had not spent four days off-work this year and three trips in the back of an RAC van for a 2013 top-of-the-range car. The Quality of Sales and Service at Allen KIA Solihull has plummeted in 2017 – avoid them!

Reviewer has confirmed their email address

Respond to this review

+5 Found this review helpful
"Awful customer service!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do i have to leave 1 star out of 5? Actually fab sales service all round (but of course they want your custom). Be very aware of after sales service, especially if there is a problem with your car, because they just don't want to know. The after sales/ service manager, Robyn Christie, is not remotely interested in anything you have to say and is exceptionally bad at her job, rude/ ignorant springs to mind. The kia '7 year warranty' is really not worth the paper it's printed on since Robyn (and kia) will try to wing their way out of it. All in all a very bad dealership. If you live in the West Midlands try Startin of Redditch, a friendly bunch, where nothing is too much trouble, even when you have a problem. ALLEN KIA IS A DEALER TO BE AVOIDED.

Reviewer has confirmed their email address

Respond to this review

+8 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Allen Kia Solihull is an Franchise dealership that is based in Solihull. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Vans
Manufacturers: Kia
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews1.3 out of 5 stars — Rated Terrible
Excellent
0
Very Good
0
Average
0
Poor
1
Terrible
2

Add Review


Contact Information

Address

Allen Kia Solihull
Coventry Road
Solihull
West Midlands
B26 3QS

Get in touch

0121 667 8410
https://www.allenkia.co.uk/locations/solihull/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

0%
Would recommend this dealer to family and friends
0%
Thought the dealer was knowledgeable and helpful
0%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Allen Kia Solihull

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information