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From start to finish had a great experience at the Amersham Audi. Visited about 3 dealerships and Amersham was by far the best one. Thank you to Dennis for getting us the best deal. Very helpful!
Don’t get your car serviced at Audi Amersham! It’s rubbish. I booked a courtesy car well in advance of the service only to be told there wasn’t one available on the day. I had to get a taxi to work which cost me £20. I was told I would be collected at 4pm but no one showed up. I rang to complain and was told they are busy but a driver would appear at some point that Friday evening. I asked for the £20 but was told I couldn’t have it as mine was a lease car!! So lease car customers are bottom of the pile in terms of value!! I told the service employee I was going to speak to his manager and he told me it wouldn’t do me any good!!!! What is going on at Amersham Audi???? It’s beyond belief... I am writing this in real time and am furious.
If you want to drop off and collect your car for servicing / MOT etc quickly with no hassle, this is the worst garage you can possibly imagine. Everything takes AGES. I genuinely have no idea how they make everything take so long. Dropping off the car, their time working on it, getting your keys back... Every part of the process takes so long I could write a novel about it, whilst waiting for my car. Genuinely unless you enjoy waiting so long that you might die in the interim, take your car somewhere else. Anywhere else. Drive it to Paris and get it serviced there. It'd be quicker.
Awful service horrible rude second hand sales man Jon haigh at Amersham Audi was really rude.
Terrible staff Nick and Lee service worst experience ever from an Audi dealer. Both guys not helpful at all, and Lee wearing dirty hairy Audi top. both should be sacked at once. Unprofessional best to avoid save your day and do not visit Amersham Audi.
Amersham Audi insist that a parcel that was stolen from the boot of my daughter's car when it was in for a fault, wasn't in there and that we are lying. As its a "franchise" Audi UK won't intervene. Jean-Pierre Jamil, Head of Business, Darren Bodilly General Sales Manager, James Cousins Service Manager - you are an absolute disgrace with the way you treat your customers. The parcel was 100% in the boot of the car and it was stolen from your Amersham Audi garage and you are covering it up.
This is our 7th car form Amersham Audi and in particular, Peter Rimmer. The service is always first class and thorough. No hard sell but they have matched the best in the land with their service and deals. Cannot recommend highly enough!
Bought last car (Q3, Audi Approved Used) from Audi Amersham, great sales support, and early services. Looking to replace with newer/new Q2, so went in to Amersham Audi for a chat. Wandered about the showroom, and eventually sales person approached. Took details, faffed about on his laptop to try to locate the spec I wanted. Advised me nothing available in Amersham Audi, nor in Jardine Motors group of dealers. I asked if available elsewhere (which I knew there was from Audi's website). Salesman couldn't seem to be a**ed to show any interest, and said he would 'tell his manager to give me a call if anything came up'. I had also indicated I wasn't averse to considering new. But no interest shown by salesman in pursuing this - maybe he just wanted to go for his lunch. It appeared they didn't WANT to sell cars - we were talking £30,000+ worth of car which in today's economic climate I would have thought might be of interest to any dealer. We left - slightly incredulous. Anyway, about 3w later, the spec I wanted came up at another Audi dealer, about 50mi away, also part of Jardine Group. Needless to say, no phone call from Audi Amersham 'manager', so we went up ourselves, test-drove, loved it, bought it. With great sales support from that dealer. My Q3 had an outstanding service on the Service Plan, and the new dealer wasn't able to get it transferred. So I went into Amersham to ask if it was transferable. When they sold the Plan to me, they did not advise that it was tied to the car, nor query whether I was likely to keep the car over the period the plan would be covering. Accepted it's probably my fault for not checking, but do feel let down on the customer guidance front. Anyway, a very abrupt gentleman stated 'its not transferable'. Full stop. No 'sorry madam, I wish we could help', or 'did we not make it clear that you were buying a service for the Q3 only'? Just 'no - go away' (not quite those words, but that was the message). When I asked if he could provide any advice on how it could be transferred, I was told 'ring Audi Finance, they are responsible'. Needless to say, calling Audi Finance also was a dead end. In fact, one of their suggestions was I could cancel the outstanding service, so that whoever bought the car next wouldn't benefit from it. And that since I'd had one major service out of the two services on the original plan, I really wasn't losing much money. Words failed me. Gave up. So - we are moving away from the area and delighted to know that we never have to deal with Amersham Audi again. P.S. I might have given a 2nd star for being historically very good. So apologies to the other Audi Amersham staff who have given good service over the past few years. Whoever is in charge now needs to sort out standards - both sales and service.
Went in to discuss potential purchase of car and wondered around lot for a bit then inside and no one came to ask if I needed help. I then went to reception and the lady looked at a piece of paper and said everyone was busy so took my details and said someone would call (didn’t receive one). So decided to book a test drive online so awaited call to arrange and received a call to book for the next day at 1200, didn’t receive an email as stated to confirm and then got there and was told it was booked for 1430. Reception did manage to find a salesman that would help and while I waited sorted out the paperwork for the test drive. I then met the salesman and discussed what I wanted only to be told there was no car near my spec to test. So basically a pointless journey made twice. Never going back to Amersham Audi.
I bought a new Q3 from Amersham Audi about a year ago. As part of the deal the sales lady agreed they would include the first service free. When I went back for the service, I was told there was no record of this arrangement, and the sales lady had left the company. I was offered a discount of £40. When I contacted the company by e-mail (twice) to explain the situation, I received no response at all.
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4-8 White Lion Road
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