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I bought a new Q3 from Amersham Audi about a year ago. As part of the deal the sales lady agreed they would include the first service free. When I went back for the service, I was told there was no record of this arrangement, and the sales lady had left the company. I was offered a discount of £40. When I contacted the company by e-mail (twice) to explain the situation, I received no response at all.
Twice I've been to Audi Amersham in recent weeks with an interest in purchasing an approved used vehicle for around £25k. On both occasions there was no customer parking available and no staff to come and see me or talk to me about specific vehicles. On the last occasion I was directed to reception where details were taken and told I would receive a call at a specific time in the afternoon by a sales person. That didn't happen. I really get the sense that unless you're a man of 50 plus years wearing a shirt and jumper combo or someone that already drives a top range Audi that the team in Amersham couldn't give a hoot about you!
I took my TTS for a service & MOT - and I have to say that Amersham Audi (who did the work) is the best car dealership that I have ever had the pleasure of dealing with. They are Friendly, Professional, Positive, Happy and genuinely care about their customers. There are lots of companies/garages that could learn from this (BMW, Reading Audi) for example.
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The sales guy I was allocated simply did not know much about what he was selling! Too keen to run through his on line checklist. Didn't arrange a test drive as promised. Avoid. I had to go to Maidstone to buy my A4. I think they find selling Audis too easy at the moment. Wouldn't co-operate with Maidstone even tho' they wouldn't have known it was me.
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