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Sorry its a bit of a long one..... Arnold Clark Fiat Elgin are quite honestly the worst dealer, with the most inept service staff and technitions, with the worst customer service i have ever had the displeasure of having to deal with. I brought a 2nd hand Ford Kuga Titanium X on a 62plate with 43000miles car for my old kuga p/x +cash +2 year warranty for total of £10500.. that they MOT'd somehow that was actually a failure on brakes/cracked screen and all wipers torn, it then had endless other faults, daily if not weekly including alternator issues/flat battery/pully and belt issues/caliper issues caused by them fitting incorrect pads/ rear disc issue caused by fitting incorrect pads/key fobs failing/crack repaired windscreen recracking/endless air con issues of blowing hot and cold,solenoid clicking and air hissing/ and they tried repairing or replacing these faulty items but really badly with cheap pattern parts, over the last 4 months it has been back 8 times over a total of nearly 30 days. Now even with a 2 year warranty they refuse to talk to me or honour their warranty or rectify any of their bad workmanship. All the parts they replaced less than 4 months ago are failing again.The only way they will proceed is if i get a full RAC examination (£369.99 for my 4x4) to proceed, if it highlights issues they will refund and do the work(do i trust them to do it properly?) or if the exmination is a half arsed one and doesnt highlight i will have wasted the money, or do i just go to my Ford dealer who i was with for 15 years before for the first time of leaving to buy from AC and let them sort it and never go back even for the 2 years of warranty work. They have blocked me on their FB page as a spammer when highlighting my issues with pic, cannot pm them, blocked my trustpilot review. i have notified head office the CEO as well as Consumer advice and Trading Standards have been notified as well as Watchdog and in the wings the Motor Onsbudman......Save yourself a load of grief...NEVER BUY FROM ARNOLD CLARK FIAT ELGIN or any other dealer, this is how they have massed a near £1b fortune...................recently discovered that dont bother with local or national rags either as the compliance officer will block any request to bad press as the AC group as they spend massively on advertising in those rags.....consumer protection is out the window and has been brought so only good reviews are shown. I am at the end of my tether, i have a car i hate and dont trust, i cannot sell in private unless i get all the work done or i could p/x it but all told lose out about £5k between trade in price and dealer hike........ >;(
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Deals in: Cars
Manufacturers: Fiat, Abarth
Arnold Clark Elgin Fiat / Abarth
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