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Arranged to test drive an Auris but when I got there it was on ramps replacing clutch!! On a car that's only done 47 k miles!! No way!! Auto Infision are Hopeless!!!!!!
Staff from Auto Infusion in response to Poor
Thank you for your review. We initially sold it when it was 3 years old and the same customer bought it back as part exchange for a newer vehicle, On inspection we noticed that the clutch biting point was very high, we road tested the vehicle and the clutch was not yet slipping but we decided to replace the clutch as it was on its way out. The live span of a clutch is all dependant on driver style. This particular driver was doing mainly locaL driving in the city and was probably coasting the clutch. The fact that we noticed it and replaced it is proof that our vehicles are inspected and any known faults are rectified prior to sale. Unfortunately due to the Bank Holiday our technician did not complete fitting the clutch on Thursday and he was away on Good Friday. He came in on Saturday and completed the work and we contacted the customer and left a voice mail stating the vehicle is now ready for test drive. When the customer came in to view the car, we could have said that it was not on site. We had full confidence in the vehicle and had no hesitation showing him the vehicle whilst it was still on the ramp. This illustrates our honesty and transparency.
Did everything we agreed upon pre sale was done by Autoinfusion. They were good. They kept me update with everything, when it went to the body shop to have bonnet sprayed they was on the phone telling me where we were at and when I could come and collect it. To be honest im not very patient so credit to Autoinfusion for keeping me happy and earning a recommendation from myself
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Auto Infusion are a Bristol based new and used car dealer that have a wide variety of stock at any one time, including some of the harder to find brands such as Proton and Dodge. They also have vehicle leasing, finance packages and commercial vehicle sales on site and a full workshop for you to book in any repairs that your current car may need.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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