Staff from Auto Infusion in response to Poor

Thank you for your review. We initially sold it when it was 3 years old and the same customer bought it back as part exchange for a newer vehicle, On inspection we noticed that the clutch biting point was very high, we road tested the vehicle and the clutch was not yet slipping but we decided to replace the clutch as it was on its way out. The live span of a clutch is all dependant on driver style. This particular driver was doing mainly locaL driving in the city and was probably coasting the clutch. The fact that we noticed it and replaced it is proof that our vehicles are inspected and any known faults are rectified prior to sale. Unfortunately due to the Bank Holiday our technician did not complete fitting the clutch on Thursday and he was away on Good Friday. He came in on Saturday and completed the work and we contacted the customer and left a voice mail stating the vehicle is now ready for test drive. When the customer came in to view the car, we could have said that it was not on site. We had full confidence in the vehicle and had no hesitation showing him the vehicle whilst it was still on the ramp. This illustrates our honesty and transparency.