After months of consideration I finally decided to buy a new car. I first visited Automatic Cars Ltd Bexleyheath branch in November last year. The team was very helpful and went out of their way to answer any of my questions. In February I found the perfect car on their website and learned the Bexleyheath branch had been merged with their Welling branch. I went purchased and drove away my new car all in the same day. The customer service is second to none. I would recommend Automatic Cars Ltd to everybody they are a breath of fresh air when it comes to the car buying process.

Automatic Cars are an absolute nightmare to deal with, I wanted to see if I could switch to an auto car after many years of driving a manual - myself and my husband booked to test drive a VW Tiguan, Automatic Cars were rude and extremely unpleasant right from the get go. We took the car out and during the test drive my husband asked what I thought of the car, I responded I liked it but was still unsure if I wanted an auto, with that Ray Automatic Cars demanded that I pull over and get out as there was no point in continuing with the test drive, I was shocked and did what he said, to which he jumped out, demanded my husband get out and then he sped off leaving us stranded in Bexleyheath. we had a 10 mins walk back to our car only to find that Automatic Cars had lined up 3 blokes to confront us, shouting he doesn't need our money and we're idiots. if I was in Dorothy Perkins and made a comment that I didn't like an item of clothing I wouldn't expect the managing director to turn up and throw me out - this is exactly what Automatic Cars in Bexleyheath did!!!!!!!!!! needless to say, the next day I had test drive with Robert Myles in Blackfen, what a difference, the salesman John was fantastic and I am now the proud owner of a VW Tiguan automatic.

Mike Lockyer found us the perfect car and nothing was too much trouble ,friendly and professional. Would recommend to all. Doug and Jan

My husband and I booked a test drive at Automatic Cars in Bexleyheath of a Nissan Qashqai for this morning (25/03/2017) and when we arrived and spoke to Ray he advised that no one had told him. After confirming who we had spoken to he abruptly told us that the relevant manager had left. We mentioned that there were a couple of Qashqais that we were interested in (the one at Belxleyheath being our preference, hence the test drive) but he told us to go and look at the one in Welling. There was no apology for the car not being ready for the drive as booked. He also mentioned that our "process had been on going for some time" so clearly he wasn't interested in taking the time. This comment was on the back of my husband visiting the Bexleyheath lot once before and Welling a couple of times to look at (not even test drive) a couple of vehicles. I work long hours and today was only the second time we have been able to go 'car shopping' together and it would have been the first time to test drive a vehicle. I told him I considered his comments to be rude and he said he was having a bad day and reiterated a manager had left him, still no apology. Everyone has bad days but it should never be taken out on your customers hence my review of 1 star for being unprofessional. If he treats his staff in the same way then I am not surprised a manager left him! On the back of that we decided to go to a main dealer in Lakeside and we bought a car today. Whilst we may have paid a little extra we definitely consider the level of service and peace of mind to be worth it. It was an enjoyable experience and we are excited to pick up up our car, a very difference experience than that this morning at this dealership and we would certainly not recommend them to our friends and family, in fact quite the opposite.