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After months of consideration I finally decided to buy a new car. I first visited Automatic Cars Ltd Bexleyheath branch in November last year. The team was very helpful and went out of their way to answer any of my questions. In February I found the perfect car on their website and learned the Bexleyheath branch had been merged with their Welling branch. I went purchased and drove away my new car all in the same day. The customer service is second to none. I would recommend Automatic Cars Ltd to everybody they are a breath of fresh air when it comes to the car buying process.
Automatic Cars are an absolute nightmare to deal with, I wanted to see if I could switch to an auto car after many years of driving a manual - myself and my husband booked to test drive a VW Tiguan, Automatic Cars were rude and extremely unpleasant right from the get go. We took the car out and during the test drive my husband asked what I thought of the car, I responded I liked it but was still unsure if I wanted an auto, with that Ray Automatic Cars demanded that I pull over and get out as there was no point in continuing with the test drive, I was shocked and did what he said, to which he jumped out, demanded my husband get out and then he sped off leaving us stranded in Bexleyheath. we had a 10 mins walk back to our car only to find that Automatic Cars had lined up 3 blokes to confront us, shouting he doesn't need our money and we're idiots. if I was in Dorothy Perkins and made a comment that I didn't like an item of clothing I wouldn't expect the managing director to turn up and throw me out - this is exactly what Automatic Cars in Bexleyheath did!!!!!!!!!! needless to say, the next day I had test drive with Robert Myles in Blackfen, what a difference, the salesman John was fantastic and I am now the proud owner of a VW Tiguan automatic.
Ray Morris from Automatic Cars Ltd Bexleyheath (CLOSED DOWN) in response to DO NOT BUY FROM AUTOMATIC CARS BEXLEY
I am Ray Morris with 45 successful years in the retail motor industry and a leading automatic car specialist for over 20 years. As with all reviews there is always two sides. Mr and Mrs Tierney did attend my branch at Bexleyheath on Saturday the 22nd July 2017 having arranged a test drive by telephone earlier on in the week. It was like most Saturday morning very busy I had no staff available to take them out for a test drive and I was happy to do so. They obviously had not decided on my car because they were also talking about a blue one that was at our Welling Branch. I drove them off of our forecourt and parked around the corner to swop over and allow Mrs Tierney the opportunity to have a drive which she did. After a short period of time her husband said from the back of the car what do you think of the car? She replied I like the car but I want a manual. I did say for her to stop on the left and that I would drive the car back to our forecourt she then said that she had not finished her drive. I said there is no point continuing as we are Automatic Cars and do not sell manual cars. She then became agitated and angry got out of the car slamming the door. I did not see that the situation was going to get any better and decided that the safest option was to quickly drive the vehicle back to the branch. Mr Tierney was still sitting in the back of the car and I did ask for him to get out and take Mrs Tierney bag. Later Mr and Mrs Tierney attended the branch again to remonstrate how awful I am for basically daring to say that my time was being wasted test driving a car which she had no intention of buying. Some companies only allow test drives to check a vehicle only after a deposit has been paid. We are happy to provide demonstrations when we have a reasonable expectation of selling the car.
Mike Lockyer found us the perfect car and nothing was too much trouble ,friendly and professional. Would recommend to all. Doug and Jan
My husband and I booked a test drive at Automatic Cars in Bexleyheath of a Nissan Qashqai for this morning (25/03/2017) and when we arrived and spoke to Ray he advised that no one had told him. After confirming who we had spoken to he abruptly told us that the relevant manager had left. We mentioned that there were a couple of Qashqais that we were interested in (the one at Belxleyheath being our preference, hence the test drive) but he told us to go and look at the one in Welling. There was no apology for the car not being ready for the drive as booked. He also mentioned that our "process had been on going for some time" so clearly he wasn't interested in taking the time. This comment was on the back of my husband visiting the Bexleyheath lot once before and Welling a couple of times to look at (not even test drive) a couple of vehicles. I work long hours and today was only the second time we have been able to go 'car shopping' together and it would have been the first time to test drive a vehicle. I told him I considered his comments to be rude and he said he was having a bad day and reiterated a manager had left him, still no apology. Everyone has bad days but it should never be taken out on your customers hence my review of 1 star for being unprofessional. If he treats his staff in the same way then I am not surprised a manager left him! On the back of that we decided to go to a main dealer in Lakeside and we bought a car today. Whilst we may have paid a little extra we definitely consider the level of service and peace of mind to be worth it. It was an enjoyable experience and we are excited to pick up up our car, a very difference experience than that this morning at this dealership and we would certainly not recommend them to our friends and family, in fact quite the opposite.
Automatic Cars were very easy to deal with, Mike was very helpful in finding me the right car and taking me through the process, so far the car has lived up to my expectations and I've already recommended them to a few of my friends.
Automatic Cars (Bexleyheath Branch) has now closed down.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Automatic Cars Ltd Bexleyheath (CLOSED DOWN)
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