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18 reviews from our car dealer reviews community
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18 reviews from our car dealer reviews community

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"Poor warranty with car purchase"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would have given a zero star rating if I could. Eight weeks after I bought a BMW 3 series coupe from Autovogue, a front spring broke at speed on M5, narrowly avoiding an accident. Repair bill ran to £1500 (bronze warranty did not cover suspension). The company never offered anything to me as a gesture of goodwill either towards the repair bill. "Satisfactory quality" or "fit for purpose" (under the 2015 Consumer Rights Act) makes an interesting read. Be warned.

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"Overall a positive experience "
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with my purchase through AVR. They done a top job with converting my car, extremely happy. Mike the Salesman was great and willing to go the extra mile.

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+0 Found this review helpful
"Fast & Furious"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased a BMW 4 series M20.d with full AVR upgrade from Autovogue. I had previously purchased a 325i BMW from the dealership, and the Autovogue team have been excellent through out the process. We had kept the 325i for five years, and during the time the car was a pleasure to be driven. I have listened to many salesmanship waffle over the years, but here they are honest and listen to what you want from your car. I recommend the dealership to friends and family.

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"Great Car - Great Company - Easy process"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a BMW 4 series and absolutely love it. It was very simple dealing with Mike at Autovouge. Very helpful and really kept me updated on the process. I traded in my previous BMW and started a new finance agreement with them and they made it painless. I am now a converted AVR man and will more than likely get my next car from them as well. :)

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"Great cars great dealer"
5 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Recently brought my BMW from Autovogue. Service and the car were both excellent. Love my car gives me a smile every time I get in it.

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"Avoid this shocking company "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Three weeks ago my brother purchased a BMW from Autovogue for 9 k however after the second week the suspension spring had broken my brother had done less than 500 miles in the car. The car was sold with a full years mot done by auto vogue. The car also had a leaking water pump as well this was covered under there £500 warranty which hardly seems worth while. The engine has a serious defect which is burning oil . However my brother then payed out of his own pocket and took the car to BMW it had several major this wrong with it and should of never passed an mot avoid this company and to day the phone got put down on me when complained.

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"Happy Customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I can mirror the 4 & 5 star reviews written here. The customer experience was first class. Stuart (MD) and Daniel both welcoming, courteous professional people are passionate about cars as I am. Having road tested the car I wanted, they processed the paperwork (V5 and road tax) in readiness of my collecting my prized Autovogue AVR badged BMW 420D M Sport – in white. Beautifully finished and in showroom condition the conversion bodykit really sets the car apart from the normal factory fitted body. I would have no hesitation in recommending Autovogue to anyone, friends or family, their quality cars are stunning, a must see. Yes, their cars are slightly more expensive but you’d expect to pay that bit extra having had the superb upgrade conversion surely! The whole customer service and ultimate experience deserves the justified 5 stars, no question. The car is already getting a lot of attention in the works car park, and it’s a joy to drive. Praise also to Autovogue for their website.

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+1 Found this review helpful
"Ants"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Recently purchased a BMW 4 series M sport . Really happy with the car and the service I received at autovogue. While on site Stuart made me feel more than welcome and allowed me to fix all my insurance change over from their phone whilst he was sorting the finance out. Stuarts colleague "sorry cant remember his name then kindly fixed all my tax out. So that took the stress away from having to do it myself before leaving. Will definitely use Autovogue again in the future and would also recommend them to friends and family.

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"Vicky"
4.8 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Stuart was great and the car is fabulous Highly recommend to anyone looking to buy a car from Autovogue

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"josh"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cant understand how there are 5 star reviews for this company? Autovogue are interested in is make quick money, profit profit profit ££££ not interested in you as a customer being satisfied, the body kit on my BMW was fine until it started to make noise 5 months after delivery, the paint was not same all round, poor workmanship on the side skirts, honestly go elsewhere!

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+2 Found this review helpful

David in response to josh

Why didn't you use your paint warranty?

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Dealership Information

Autovogue is an Independent dealership that is based in Stafford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

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Manufacturers: Sells a variety of makes and models
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Ratings
18 reviews3.2 out of 5 stars — Rated Average
Excellent
9
Very Good
1
Average
0
Poor
2
Terrible
6

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Address

Autovogue
St. Albans Road Industrial Estate St Albans Road
Stafford
Staffordshire
ST16 3DR

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http://www.autovogue.com

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Dealership Statistics

61%
Would recommend this dealer to family and friends
61%
Thought the dealer was knowledgeable and helpful
56%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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