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2 reviews from our car dealer reviews community
Leave a review for Canterbury Nissan
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2 reviews from our car dealer reviews community

Leave a review for Canterbury Nissan
Leave a review
"Diagnostic charge for Recall issues"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Canterbury Nissan does all the right things but service department has little idea of ethical practice with regards to refund of £204 charge for a National recall fault. Praise for Nissan as a brand though - the central (National) team refunded the outrageous charges made by their dealer (they would have refunded the garage directly if they had bothered to ask). Nissan Canterbury have no Complaints procedure and it appears that decisions are made 'on the fly' by a single service manager with no opportunity for negotiation, evaluation or explanation. Very poor practice - now looking for a different garage to deal with Nissan car servicing. Poor customer relations have not only lost the dealership a potential customer for services but also for car upgrade (and my recommendations to a whole host of friends, acquaintances and colleagues). Sadly it seems that this sort of learning experience for the garage service department is not grasped for customer relations satisfaction and internal training.

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"Helpful and straighforward"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have bought three new Nissans from Canterbury Nissan over the last 10 years, and have been pleased with the service we've had and the cars themselves. Bailey's also sorted out a wheel hub problem for us last year, at no cost to us, which was very good of them.

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Dealership Information

Canterbury Nissan is an Franchise dealership that is based in Canterbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Nissan
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews3.6 out of 5 stars — Rated Very Good
Excellent
1
Very Good
0
Average
1
Poor
0
Terrible
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Contact Information

Address

Canterbury Nissan
Vauxhall Industrial Estate Westminster Road
Canterbury
Kent
CT1 1YY

Get in touch

01227 766777
https://www.broadoakmotorgroup.co.uk/nissan/contact-us/

Opening times

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Canterbury Nissan

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: BROADOAK MOTOR GROUP
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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