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Had a recall for my car which was a nuisance. However, it could not have gone more smoothly. On arrival I was directed to a parking space on the crowded forecourt . I was phoned as soon as my car was ready and my car had been washed which was an unexpected bonus. All the staff I spoke to on the phone or in person were friendly and helpful. Well done Barnett's Mazda Dundee.
Booked a Test Drive with a new Mazda MX5-RF last week. The salesman couldn't have been less interested, He didn't introduce himself or even offer a business card. After the test drive he made no effort whatsoever to discuss payment options or if I had anything to trade-in. (showed no interest). I mentioned I was also considering looking at a Toyota GT-86 at which point he turned his back on me walked into the showroom and said come back when I'm ready to buy. He was the worst car salesman I've ever met and made no effort to sell the car. if that is the best Barnetts can do I wouldn't even consider buying anything from them. 3 days later I went to Struan's in Perth and bought a new MX-5 RF Sport Nav GT. They were a pleasure to deal with. From my experience, I would not recommend Barnetts to anyone. I may have just been unlucky with the salesman I was landed with but first impression count. I wonder if Mazda realise what poor representation they provide.
I recently bought a second hand car off Barnetts a main Mazda dealership in Dundee. I bought the car from the dealership only using photos on the internet as I work abroad but the description was described as very good all round and tyres plenty of tread. I bought from a main dealership with confidence that there description was correct and accurate. I travelled by train for six hours to pick the car up and only done a quick visual check round before I set off on six hour journey home after all they said everything was good. While driving the car home from Dundee I noticed the steering wheel pulling to the side more than usual when I reached Stockton where I live I decided on a closer inspection and took the car to C&S tyre distributers in Middlesbrough who I use when needing new tyres. The guy reported both front tyres were running off a lot and the tyres were very close to if not below the minimum tread allowance. The car needed 2 front tyres balancing and tracking which I had done at just under 170.00. I dont expect to pay 12500 for a car the hours later have to put new tyres on. The next day I sent the receipt to Barnetts asking them to refund the money and that the car should never have sold to me with the tyres in that condition and they replied stating the tyres were within the legal limit as stated on the MOT. After many emails and arguing with the after manager Alan he agreed to pay half. Nearly five weeks later and he still has not refunded the agreed half and stopped replying to my request for it he is being obstructive and unacomadating. I have given him every opportunity to put this problem to bed but all he can say is be patient we only have a small team This small amount of cash but its the principal that counts is word or warning to any prospective buyers in my opinion this is not a good honest dealership they are a penny pinching outfit acting like a back street garage.
Richard was well presented, confident without being overbearing, helpful and easy to talk to. The antithesis of a car salesman no pushiness and he let the product impress. Have been looking for deals to suit my budget and this was perfect. The Mazda 2 suits me perfectly and the finance arrangement is fair, suits my budget and well thought through. I'll be back in three years for my next Mazda. Well done Richard.
I can not speak highly enough about Barnetts Mazda in Dundee. I found them fantastic in every way and would recommend them to anyone. My car I bought from here earlier this year and it was a Mazda 6 TS.
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Barnetts Mazda Dundee
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