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12 reviews from our car dealer reviews community
Leave a review for Ben Kemp Ltd
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12 reviews from our car dealer reviews community

Leave a review for Ben Kemp Ltd
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"PLEASE READ MY EXPERIENCE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found a dream family car on autotrader, a car that stated many positives, after more than 2 weeks of research we opted to buy from Ben Kemp LTD, so we took a bank finance agreement out for over 30 thousand pounds and Ben Kemp LTD received the funds direct in full. My partner and my father had driven for 3 hours to collect the car where on site there was cracks in the windscreen(photos taken at BEN KEMP BEFORE WE HAD DRIVEN THE CAR) that we was not told about and considering and had an MOT from BEN KEMP LTD workshop we naturally thought it must be road legal. Here’s where this on going nightmare begins and still on going. Only a few hours after we purchased the car the engine was smoking and worried for our safety so naturally we continuously tried to speak to Ben Kemp himself but he did not ever want to talk to us, we spoke to numerous assistants and gave them many errors that were wrong with this vehicle including the main smoking engine & fumes in the vehicle and visible smoke. After 10 days of having this car in our possession Ben Kemp agreed for us to send the vehicle back for a full return of money. We returned the vehicle on the pen Kemp’s advice that a refund would be given when the car is returned. Now here is the bigger nightmare, in Ben Kent email I am happy to provide a supporting evidence he states when the car is returned he will refund in full, we spent £390 returning the vehicle on the trailer as it was on suitable to drive and for safety reasons took the best precautions possible, Ben Kemp himself has now sent us an email stating he has checked the vehicle and are no errors at all, Even email sense then camp limited states if there are no errors with the vehicle he would refund in full, email Ben Kemp sent us states the vehicle was in perfect working order when received back on the trailer from us, A later email states that he is not happy to return and money as the reasons he sent the car back do you not hold up as evidence as his workshop has said the car is ever free. Now the bigger nightmare. So, to make this clear Ben Kemp ltd states send the car back and if no errors he will refund. After returning the car (costing us £390) he sent us another email saying he can’t refund us as the car is in perfect working order, but hang Ben Kemp, you told us you would refund us? Now your saying you can’t but you have our money and the car? Now the biggest nightmare! He has now locked the car up and has our 30+ thousand pounds that we took finance out for years at 4.9% interest, we have to pay this monthly, We did some research and got legal advice today and reported BEN KEMP LTD to trading standards and reported to Norfolk police. Here’s the legal advice we got. An official notice has been sent to BEN KEMP LTD giving them 14 days to fulfil there promise for refund and guess what if it’s in an email ITS OFFICIAL!!! YES AN EMAIL IS IN WRITING SO Technically it stands up in a court of law, the advice we have been given by the police is he has 14 days to return the money and he now is commuting an offence that will result in arrest, So is 14 days BEN KEMP LTD must either pay the money back or be visited by the police for theft. The bottom line is: In mr Ben kemps works “we don’t help people like you” attitude and selling dangerous cars unfit for public roads then scams you into taking the car back AND THEN refuses to refund the money? Hang on, you locked my car up and have the money in your bank! Please please to anyone reading this look into BEN KEMP CAR DEALER REIEWS as there are even worse experiences than ours. Proceed with extra caution, get everything in writing even email. Know your rights BUT in any case… Understand your consumer rights and go to court if needed as you will win and that’s exactly what we are preparing for. We lost over 30 thousand pounds, we don’t have a car, we pay the loan and are at the mercy of Ben Kemp LTD until 14 days pass then the police step in. This is our genuine experience from buying a car from Ben Kemp LTD. Good luck to you all, we hope you won’t be the next victim reading this to late.

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"Terrible and dangerous"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

31 thousand pound! Range Rover sport 7 seater. Day 1: smoke from the engine compartment either side of the engine within hours of buying. In autotrader photos I noticed an air bag light on, I questioned this prior to committing to purchase, I was reassured “it’s just because the ignition is on without the engine started” so I assumed they know what their talking about. Same day 1: air bag light on while driving NICE!!! No warranty given, STILL DAY ONE! Power loss WITH MY KIDS IN THE CAR! Had to pull up on a side road and drive at 5mph to get get home! Emails sent, phone calls made, excuses were made “o he’s off this week” BUT HANG ON DONT YOU WANT TO KNOW WHATS GOING ON WITH THE BEST LOOKING CAR IN YOUR “SCRAP YARD” YES they share land with a car scrap yard! So this all makes sense now. The bottom line is, I got sold a dud for a load of money I work hard for, they don’t respond to emails so I’ve had no choice but to THANK GOD! take this up with my bank who I took the finance out with, now that have to respond because your stunning big pile of dog sxxx is coming back just the way YOU LET ME DRIVING 150 miles HOME KNOWING I COULD OF CAUSED DEATH BY DRIVING THIS MOTOR. Being a driving instructor by trade saddens me to leave such a bad review for any business BUT I’m one of the good guys that help keep our roads safe and there’s YOU who can flip it upside down just like the other horror stories I’ve read here. Wow, this is one for Trust-pilot, and just in case you don’t respond to this (I know you won’t) where I’m about to leave this review will permanently cause you financial loss and that is exactly would you need to happen until you learn NOT to put us innocent people in these terrible & dangerous situations.

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"Land Rover discovery 4"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is now my second car from here and once again the service is excellent as it was the first time I would recommend buying a car from Ben to anyone as they are fantastic.

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"Rip off"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having paid a deposit I was call away with family problems, mother in hospital and father with parkingsons I found myself having to spend some of my car money and had to cancel, well within the 14 days and for a good reason but sadly lost my deposit

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"Great Freelander and great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my Freelander from Ben Kemp Ltd and i couldn't have been happier with my vehicle or the service i received from them. Lovely staff and lovely premises.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold me a discovery nice people to deal with and looks after you after you bought the disgo

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"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife Carol and I recently called in at "Ben Kemp Car Sales" Norwich , with the intention of purchasing a good second hand 4x4 Jeep. From the outset we were made to feel at home by their sales manager Richard.. We were very impressed by the immaculate condition of the numerous cars on sale. There was no pressure to buy, it was just like chatting to an old friend. We finally purchased a second hand Jeep Grand Cherokee in beautifull condition at a very reasonable price. I would recommend Ben Kemp Cars to anybody looking for a second car.

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"Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent selection of stock and the service from all staff was excellent. Very helpful at all times. Would highly recommend.

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can't understand the other reviews.........brought a Freelander from Ben last May, found Ben and his team, very helpful. Had a small problem with a key, and was sorted, no problem. Any questions and he was happy to answere. Highly recommend Ben and his company .

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"Freelander"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a freelander two from Ben Kemp Ltd. Had problems from start. Kept telling me no problem. so got a check from a specialist. they say there is. Avoid. Wont give me money back. They are based in Bawburgh now.

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Dealership Information

Ben Kemp Ltd are based in Norwich, providing a specialist 4x4 service throughout the local area of Norfolk. As well as having some of the most popular 4x4 makes such as Land Rover and BMW, they also have part exchange and on site servicing available, making them a place worth visiting during your search for a new car.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
0
Poor
1
Terrible
5

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Contact Information

Address

Ben Kemp Ltd
Leopold Road
Norwich
Norfolk
NR4 7PJ

Get in touch

01603 810200
http://www.benkempltd.co.uk

Opening times

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Dealership Statistics

41%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Ben Kemp Ltd

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