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Very happy with the service I received at Blackburn Motor Park. I purchased an Alfa Romeo Giulietta in June and I am really happy with it. I have had no problems so far and the dealers have been exceedingly helpful. The car was received it perfect condition and it's very good value for money. I would recommend this dealership.
Absolutely appalling. I was lied to a total of 15 times throughout the process of dealing with Blackburn motorpark. Unfortunately the issue is still ongoing over a month after I arranged my visit. I took my car for a service and small repair. I called to confirm if my car would be ready earlier in the day and was told yes. When I arrived, the repair had not been done as 'the part was in Bury'. Bury is 30 mins away, had I of known I could of got someone to bring the part up myself! I asked to complain and was given the email address of the manager - which turned out to have been written down wrong so it bounced back. I called a few times, to be told I would get a call back 5 mins later. At no stage did this happen, and on every occasion I had to chase them up. Apparently the manager, 'Craig Fisher' has been in hospital for 3 weeks - why on earth I kept getting told he was in meetings and that I would get a call back is beyond me. I was once 'put through to his office' - oddly, for someone in hospital, he wasn't there? I was told to come in anytime for the repair 'A thirty second fix'. I tried to book for Friday morning as this was my only chance within the week. I was told they would be too busy... I was then told it would be a '10 minute fix' and that I could some in anytime on Friday by someone more senior. I went in on Friday and it took 40 mins, meaning I was late for work. Having left my car out in the sun following a clean they did, it's developed a few matte spots where the top coat has been burned away as they didn't clear the water droplets. I've had to t-cut and wax it. I've filled out the form they sent to review my experience. I was sent it before my repair had been done, as if I had already finished with them - which would suggest they were happy with the job? It says I would get a call back from 'Keith Armstrong Regional Aftersales Manager' - two week on and not a sausage. I work with around 50 different people in the area everyday, plus a few councillors, mp's, gp's and the like. I'll be sure to mention the experience as I have enough of waiting for them to sort out the problem and explain how they would do it better next time.
Around a week in I had a problem with the car, I was told they would be in touch to arrange the repairs at an approved garage but I've not heard anything in a long while and I'm not impressed with the after sales care or communication from them.
Whilst the car I bought is absolutely fine I did have a couple of issues with the service from the dealership. The rear wiper was missing at the time of sale and it took over 3 weeks to get it sorted, the original date they gave me was pushed back as nobody was in to do it and there was a lot of miscommunication amongst the staff at the dealership.
Everything was wonderful at Blackburn Motor Park. They were very helpful, there was a chip on the window and in needed an MOT but that was all sorted straight away
In October of 2014 I found a car I liked at Blackburn Motor Park. I am happy to say that everything went absolutely perfectly with purchasing my vehicle, I cant fault it what so ever! There was no pressure at all, they just got on with it and got everything done I needed, to be honest I couldn't have asked for anything better. Do I recommend Blackburn Motor Park? Yes.
Car Dealer Reviews has been informed that Blackburn Motor Park has now closed down and is no longer trading.
Deals in: Cars
Manufacturers: Alfa Romeo, Fiat, Renault
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