Bought my Mercedes SLK back in November 2022, on driving it home, 75 miles, I noticed something was not working as it should, I didn't take it straight back as I had a word of mouth 6 month warranty given. Took it back recently to have it put right, and true to his word, Neil got it fixed, at quite a cost to him. He even gave me a car to use that he put enough fuel in for to get home and back again. I would recommend Carstogo and will keep my eye on his stock, if I ever want to change my car at a future date.

The part-ex deal was poor, there was no movement from Neil on the screen price of the car I wanted. Upon viewing the car I noticed damage to the rear and off-side front bumper and the tyre sealant and compressor were missing from inside the boot. The car was also due a service according to the schedule. Neil assured me he would correct these issues and so I paid my deposit. Days later I returned to collect the car and none of these problems had been addressed, the car had not even been cleaned. I told him the deal was off and I was ready to walk away - Neil said he was sorry blaming the lock-down and having to run the business singlehanded and that he 'would make it up to me' The issues with the cosmetic damage were addressed to my satisfactory but the servicing was completely inadequate and was obviously a brush off, the service report handed to me was a single piece of A4 with a couple of ticks in a few boxes, not signed or dated. Also, the sealant has a use-by date which had expired in 2016. Neil admitted he had taken it and the air compressor from a similar car he had on the lot and said he was unaware the sealant had an expiry date. After 25 years in the motor trade? Really? So, Neil assured me he would but a new bottle of sealant and contact me when I could collect it, two weeks later and I'm still waiting for the call. I feel Neil had to be coaxed and pushed into just doing what was right and keeping his word.

I bought my 1 Series BMW from Cars to Go at the end of August 2018. 17 days after I purchased it, the Timing Belt snapped. The AA towed the car to the garage Cars to Go use in Charminster. The following morning I went and spoke to Michael. As I said I was happy with the car and my preference would be to get it repaired, Michael and Neil both confirmed the Warranty would cover the repair and they would sort it. Within a few days they had the car towed to a different garage to get it repaired. Michael kept me informed of progress and yesterday I picked up the car, which had undergone the equivalent of major heart surgery and it seems perfect. There were no attempts to cut corners, get me to pay anything or to delay the process. I've just dropped off a bottle of good wine at the Dealership as Michael and Neil have been superb, both before and after my purchase. Would definitely recommend.