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PLEASE AVOID CASS AUTOS! We have bought our car from this dealer in September and we’re happy with the purchase at the time. However after few weeks we kept smelling burning smell from the back wheel. We notified the dealer who responded it’s a new exhaust smell which would go away soon. We tried to ignore it but the smell was getting worse therefore we have taken it to service where they found out the breaks were binding causing the wheel overheating. We had to change the break pads and the discs which were completely worn off after 2000 miles which we have done since we have bought the car. We were still in our 3 months warranty but the garage refused to acknowledge any problems and won’t pay any money towards the Invoice! Not sure why they are offering 3 months of warranty after sale when they don’t keep up the promise. It shows that all they care is only the sale commission and after that they don’t want to hear from you or deal with the customer at all. Good day Gavin!
Gavin from Cass Autos in response to Bad customer service after sale!
We are sorry to hear you had an issue with your car, as explained before your problem with brakes binding after nearly three months of ownership and several thousand miles was not due to any work we carried out on the car. We sell hundred of cars a year, stand by our comprehensive warranty and have very few problems or customer issues. Regards Gavin ( Cass Autos )
I bought a Nissan qhasqui from cass autos in June and I was very happy with their service. It was a nice car and gavin was very polite and friendly throughout the transaction.he doesn’t put pressure on you to buy. I will recommend cass autos to every . I had a fantastic service .
From start to finish no sales pressure answered all our questions. We bought a superb car as advertised and had a good deal on the trade in. Thoroughly recommend this dealer. Will do business again. Thank you.
I was very happy with the service from these guy"s, they knew how much I wanted my car an they held it for me even though I didn't have a deposit. They also delivered it to me which was fantastic service from them. I know that one if my friends has also bought from them and us just as happy and impressed as I was.
A family run business; Cass Autos in Surrey have some of the most popular brands available in their stock. From used Mini's to used Audi's, they span across several of the big name car manufacturers and also have on site part exchange and extended warranties where needed.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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