20% Reviews
replied to
80% Recommend
to friend



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5 reviews from our car dealer reviews community
Leave a review for Cass Autos
Leave a review

5 reviews from our car dealer reviews community

Leave a review for Cass Autos
Leave a review
"Great dealership, "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Could not fault their attention to every aspect of buying a car from Cass Autos .Eccexellant helpfull and very informative staff. I bought a car from them on 11/5/2019 and am very pleased with my purchase.I would highly recommend this dealership .C.K Posted on 16/5/2019

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"Bad customer service after sale! "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PLEASE AVOID CASS AUTOS! We have bought our car from this dealer in September and we’re happy with the purchase at the time. However after few weeks we kept smelling burning smell from the back wheel. We notified the dealer who responded it’s a new exhaust smell which would go away soon. We tried to ignore it but the smell was getting worse therefore we have taken it to service where they found out the breaks were binding causing the wheel overheating. We had to change the break pads and the discs which were completely worn off after 2000 miles which we have done since we have bought the car. We were still in our 3 months warranty but the garage refused to acknowledge any problems and won’t pay any money towards the Invoice! Not sure why they are offering 3 months of warranty after sale when they don’t keep up the promise. It shows that all they care is only the sale commission and after that they don’t want to hear from you or deal with the customer at all. Good day Gavin!

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+0 Found this review helpful

Gavin from Cass Autos in response to Bad customer service after sale!

We are sorry to hear you had an issue with your car, as explained before your problem with brakes binding after nearly three months of ownership and several thousand miles was not due to any work we carried out on the car. We sell hundred of cars a year, stand by our comprehensive warranty and have very few problems or customer issues. Regards Gavin ( Cass Autos )

"Polite friendly service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Nissan qhasqui from cass autos in June and I was very happy with their service. It was a nice car and gavin was very polite and friendly throughout the transaction.he doesn’t put pressure on you to buy. I will recommend cass autos to every . I had a fantastic service .

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"Professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From start to finish no sales pressure answered all our questions. We bought a superb car as advertised and had a good deal on the trade in. Thoroughly recommend this dealer. Will do business again. Thank you.

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"Sarah"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was very happy with the service from these guy"s, they knew how much I wanted my car an they held it for me even though I didn't have a deposit. They also delivered it to me which was fantastic service from them. I know that one if my friends has also bought from them and us just as happy and impressed as I was.

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+2 Found this review helpful
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Dealership Information

A family run business; Cass Autos in Surrey have some of the most popular brands available in their stock. From used Mini's to used Audi's, they span across several of the big name car manufacturers and also have on site part exchange and extended warranties where needed. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews4.3 out of 5 stars — Rated Very Good
Excellent
4
Very Good
0
Average
0
Poor
1
Terrible
0

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Contact Information

Address

Cass Autos
Badshot Lea Road
Farnham
Surrey
GU9 9LR

Get in touch

01252 216511
http://www.cassautos.co.uk

Opening times

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Dealership Statistics

80%
Would recommend this dealer to family and friends
20%
Percent of reviews responded to by this dealer

Additional Information About Cass Autos

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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