Robins & Day Citroen Coventry

4 reviews2.1 out of 5 stars — Rated Poor
0% Reviews
replied to
25% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


4 reviews from our car dealer reviews community
Leave a review for Robins & Day Citroen Coventry
Leave a review

4 reviews from our car dealer reviews community

Leave a review for Robins & Day Citroen Coventry
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"YOU OWE ME MONEY!!! WORST EXPERIENCE!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

YOU OWE ME MONEY!!!! ANSWER ALL MY EMAILS!! You are a joke, not only was it the most shocking and disgusting customer service I have ever experienced, your manager Simon Potter made promises that you haven't delivered on to make the sale!!! GOOD WILL GESTURES MEAN NOTHING WHEN YOU DO NO FOLLOW THROUGH! DISGUSTING AND OUTRAGEOUS. How dare KARA shout at me randomly as a customer, was I not taken seriously for purchasing a car as a young girl? I am going to highlight below what we were unhappy about: When speaking to Kara on the phone, she was very blunt and unhelpful. We understand that sometimes if you ask for something, you will not always get it. However, there are ways to say “NO”. From our phone calls with Kara, we were under the impression that the place was not going to be a pleasant place. However, when we arrived we were very surprised at how amazing the place looked. So Kara should also work on her customer service over the phone! On our arrival on Saturday we were greeted the manager and another sales assistant. We thought immediately “Why couldn’t we have had yourselves instead of Kara”. Kara spoke to us once while we were there, and this was what she said “I will get the vehicle details and you can set up the 7-day car insurance” she then left us to it. We had to ask another sales assistant to help us as she was even unable to connect us to the right department when setting up the car insurance (very poor for someone who does this day in day out). At this point we were getting insured on a car we hadn’t even seen!!! She was expecting us to buy the car and go through with the paperwork without seeing the vehicle – this again is very poor. She does not know one ounce of good customer service!!! Kara told us she would be 5-10 minutes; we understand that sometimes you can be busy, and meetings can overrun. But we did book an appointment for 16:00 and we were not seen until 17:15 by Seb (who was fantastic – Kara should take some tips from Seb – maybe first tip could be how to smile!) After finally being seen and taken on a test drive with Seb, we were happy with the car and thought, this is the one that we want. Also please note that the paperwork that was handed over to Seb from Kara, was not in any order whatsoever. We asked Kara in an email whether we would be able to have a full tank of fuel with the purchase of the car. This was ignored twice when asking! Seb then went and asked Kara whether it would be possible to have a full tank of fuel this was her response in front of Seb and another customer, “THIS WAS NEVER AGREED, NO YOU CAN NOT, I COULD NOT GET THE AUTHORISATION FROM THE MANAGER”. This is absolutely disgusting, especially in front of another customer, the look on his face was of disgust and I really hope that he does not buy a car from such a rude individual! After shouting at myself, she had the audacity to take the paperwork from Seb and try and finish the sale - at this point we both decided we would walk out and not go through with the sale as we did not want to go through with the sale with someone so rude. Robins and Day have Seb to thank for the fact the sale went through! He saw that we were contemplating leaving and not going through with the sale that he came out to see what was wrong and dealt with it in a very professional manner. Lastly, Kara saw that yourself and Seb walked us to your office, any normal person with good customer service skills would have come over and asked if everything was ok or even apologise for the way she had spoken, but I suppose if she does that to every customer she might even think she was being polite. Rude, rude, rude individual. I would also like to thank yourself for coming outside and dealing with the situation and offering us a £100 meal – the small gestures make a massive difference - HOWEVER YOU NOW REFUSE TO PAY!!!!!!! YOU PROMISED TO PAY WITHIN 3 WEEKS IN MARCH!!! We really hope that you deal with Kara the best way possible as she is not what you want when trying to sell someone their first car – When buying your first car, you want it to be the most pleasant of events and not shouted at. Who does she think she is!!! Quite frankly we hope she gets the SACK. Now give up our money!! £100 has different values to everyone, especially in such hard financial times. Ricardo + Tallulah

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"motobility car "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

ordered new car for the 25th april did not arrive so my partner could not go out of the house ,until new car ready,as she now has no mobility scooter to use,due to there foul up,No compensation for my partner after being loyal for over 12 years. last time, not use citroen again

"Customer service beyond poor"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a used ds3 from Coventry Citroen, actual purchase was fine but have had many problems since and they don't seem to care about sorting them out!!.Avoid this dealer at all costs, I sincerely wish I had!!!😢

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Bowley"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service from start to finish. Very professional, delighted with the car, the salesman was friendly, honest and so helpful. The dealership was clean, the cars were spectacular, and the showroom bright and welcoming. The car I bought was £2 k cheaper than the same model in a franchised sales room in Banbury for the exact same model !

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Dealership Information

Based in the West Midlands, Citroen Coventry are an approved stockist of this popular car manufacturer. Offering some of the most popular models in the range including C1 and Picasso they have plenty of choice when it comes to buying a new or used Citroen.

Deals in: Cars, Vans
Manufacturers: Citroen
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.1 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
1
Terrible
2

Add Review


Contact Information

Address

Robins & Day Citroen Coventry
Coventry Business Park Herald Avenue
Coventry
West Midlands
CV5 6UB

Get in touch

024 7671 8300
https://www.robinsandday.co.uk/citroen-coventry

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

25%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Robins & Day Citroen Coventry

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more