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52 reviews from our car dealer reviews community
Leave a review for Country Car Sales
Leave a review

52 reviews from our car dealer reviews community

Leave a review for Country Car Sales
Leave a review
"Very professional Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I also bought my son his first car a couple of months ago and it developed, which was, as we later found out, common to this particular model and would not have shown up during servicing. My local mechanic dealt with these issues and Country Cars re-reimbursed the total cost the same day, having spoken to our mechanic. Like ourselves, our mechanic found everyone at Country Cars extremely professional and helpful. We will certainly not hesitate in going to Country Cars when we need another vehicle

"Professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my son a car a few weeks back. The car had some unexpected issues which needed to be looked at by a local garage. I contacted Country Car Sales more out of hope than expectation but was pleasantly surprised when they agreed to reimburse my outlay in full without quibble and I received payment into my account a few days later! It was all dealt with very Professionally and promptly. Excellent service and reassures me that I made the right decision to buy from Country Car Sales in the first place.

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+1 Found this review helpful
"Highly recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased our ford focus in March excellent service from start to finish, will definately use again even though nearly 2 hour drive from home.

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"Issue free"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Ford from Country Car Sales back in March. Now, in July I've still not had any issues. This dealership is knowledgeable and helpful. I would recommend.

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"How friendly? How helpful? How efficient"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Traveled approx' 260 miles to test drive a volvo v70R for sale at Country car sales. Couldn't have had a more sincere welcome from Mannie. No pressure. Not rushed. Excellent experience. Definitely recommend these guys. Returned home a happy chappy. A great early bday prezzie from myself. Well done Country Car Sales. Proper job.

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"Brilliant experience"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Ford Focus from Country Car Sales is fantastic. I have had no issues with it and when I received it, it was nice and clean and in very good condition. The dealers made the process simple and straight forward and the car is worth the money for sure. I would happily recommend this dealership.

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"Good start, poor treatment afterwards "
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from Country Car Sales in October, was told they'd do full check on the car and couple bits before I collected. All great and Martin (think that's his name) was helpful. After having the car for a little while I noticed by chance that the rear left passenger car door wasn't always locking when I locked the car. Now unless you check all your doors when you are leaving vehicle you wouldn't always notice this. I took the car to them after speaking with Simon, kept my car said couldn't find the problem. Again the lock wasn't functioning so I called back said bring it in and they wanted me to split the cost with them on replacing the lock which I disagreed as this was an issue from purchase. They had the car over a weekend and dropped back as I was away I had to call to find out what had been done as no note etc. Was advised wire was lose so they sorted and hadn't changed the lock. As the locking system was on and off and I have since moved my son into the front so I rarely use the back doors as just me and him. Realised this issue hadn't been fixed called the garage back to be told how long do I expect them to cover it? As I didn't take the extended warranty they aren't going to help even though this issue was from purchase. The locks aren't covered in the extended warranty on reading the t's and c's. I got a quote for the lock elsewhere at £325+ so it's clear as to why they didn't change the lock as they told me they would. Very disappointed in the aftercare and attitude at Country Car Sales.

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+22 Found this review helpful

Simon Gallagher from Country Car Sales in response to Good start, poor treatment afterwards

Hi, Thank you for taking the time to leave a review as we like to receive all feedback, we would however like to point out a few things. When you purchased the car from us ( 12 year old Golf around 95,000 miles ) it was in the sub £3000 bracket so it would have come with a basic 3 month warranty that you were fully aware of, at the time you purchased the car you were given the opportunity of purchasing a 15 month warranty for the cost price which you declined, a while after purchasing the car you rang to say that one of the doors was not locking, despite the lock not being covered under the warranty and as a gesture of good will we had the car here for a day, despite trying get the lock to fail throughout the day, it did not so we returned the car to you, at no financial burden to you as we covered the labour cost, the second time the car was bought to us the fault was a lot more consistent and we manged to locate the fault to a broken wire within the door, we fixed this and the lock was working fine, as none of the work your car required was covered under the basic 3 month warranty we did ask you if you were happy to split the bill with us, you declined to pay anything towards any of the work we have carried out so we have had to cover this, we did again offer you the chance to purchase the 15 month warranty at cost price, you again declined this, the work we carried out was in November 2016 so around 6 months ago...?? we then recently ( April 2017 ) get a phone call from you saying the lock was once again not working, we said we were happy to look at the lock but as the work is not covered under any warranty and therefore we would be charging you, you then accused us of carrying out some sort of temporary fix on your lock 6 months ago..?? ( ie: you bodged my car up ) probably not the best way to try and get a garage to help you out...?? the conversation ended there. We carry out a pre delivery inspection on every vehicle prior to delivery to ensure everything is working, we are however unable to foresee when a part of a car can for no reason at all decide to fail, as and when it does we do our very best to rectify the problem, there is always an element of risk when purchasing any car new or used but you can always eliminate part of that risk by choosing a reputable garage to purchase your car from, in the future if you do have a problem maybe calling the garage up and accusing them of bodging your car up isn't a good way to begin. Kind Regards, Simon Gallagher, Sales Manager.

Dave in response to Good start, poor treatment afterwards

Received very similar unorifunprofes treatment after paying the money. Even with a 15 month warranty Simon lies through his back teeth to not fix issues found on the test drive. It's strange there's a fair few good reviews on some sites but when you search the internet there's untold amounts of complaints all very similar, all about slippery simon.

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"excellent service "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff were very helpful and knowledgeable and very friendly when I bought my Ford Focus from Country Car Sales. It was immaculate when I received it and up to now I have had no issues with it at all. It was a really good price. I would happily recommend this dealership.

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+0 Found this review helpful
"Highly Rated Cars and Customer Care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Country Cars Sales is the car buying experience everyone wants. The only thing that exceeds the value of the cars is the excellent customer service. I highly recommend them, even if it means traveling further it's well worth it.

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"Highly recommend"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot fault this dealership at all... I would highly recommend them! The service was great and the process was smooth and easy. I purchased a Corsa a few months back and I am really pleased with it. I got a really good deal on it and I have had no bother with it at all.

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Dealership Information

Welcome to Country Car Sales Ltd, well known for being one of the best used car dealers in Hertfordshire. Serving local customers for over 20 years, we have great experience and thorough knowledge of the trade and all the services that you may require, from finance to extended warranties. We offer a wide range of vehicles with a wide range of prices, making it easy to find a car that suits you. 
 
At Country Car Sales Ltd we are renowned for providing premium cars that are thoroughly inspected so you can be confident about their quality. Our team are trustworthy and professional, and as a company our aim is to offer you peace of mind and a pleasant, hassle-free transaction whilst saving you the headache of visiting second class dealers. 
 
All of our cars are prepared to the highest standard and all cars are subject to a full inspection in our workshop. They are valeted inside and out, thoroughly sanitised prior to sale, and also given an MOT and service where applicable.  We proudly offer 15 months parts and labour warranty on every car, and 1 year's roadside assistance with the AA is also included.  

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1997

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
52 reviews4.5 out of 5 stars — Rated Very Good
Excellent
40
Very Good
8
Average
1
Poor
2
Terrible
1

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    Contact Information

    Address

    Country Car Sales
    Burrowfield
    Welwyn Garden City
    Hertfordshire
    AL7 4SN

    Get in touch

    01707 377200
    http://www.countrycarsales.co.uk

    Opening times
    Mon 09:00 - 17:30
    Tue 09:00 - 17:30
    Wed 09:00 - 17:30
    Thu 09:00 - 17:30
    Fri 09:00 - 17:30
    Sat 09:00 - 17:00
    Sun 10:00 - 13:00

    Dealership Statistics

    90%
    Would recommend this dealer to family and friends
    5%
    Percent of reviews responded to by this dealer

    Additional Information About Country Car Sales

    Company Formed: 1997
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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