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2 reviews from our car dealer reviews community
Leave a review for Donalds Mazda Stamford
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2 reviews from our car dealer reviews community

Leave a review for Donalds Mazda Stamford
Leave a review
"Shockingly awful aftersales service. "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shocking aftercare service from this garage. Bought a car with them with the ‘best warranty in the business’ so I was told. After 3 mths (possibly much sooner as wasn’t spotted straight away), car ended up with an oil leak and I was told to get the car diagnosed from a Mazda garage as to the fault. Nearly £130 to only diagnose the fault. Then to be told that ‘oil leaks’ aren’t covered by the warranty. Wasting £130 on the diagnosis and having to repair the car myself. Despite numerous emails and waiting for over a week for a reply about a possible good will gesture for a car that failed 3 mths into owning it, I have received NO RESPONSE WHATSOEVER. Over 1 week after being told on Tuesday 21/01/2020 that someone would definitely reply and email me on Thursday 23/01/2020. STILL WAITING FOR ANY EMAIL REPLY. Awful, woeful, shocking, dire. Used car warranty is next to useless. Lack of aftersales care. They want to take your money it seems then forget about the rest of the service due. This is on top of the fact I was told I could collect the car on a Friday, so I took the day off work (using one of my days holiday) to drive the 400 mile round trip, only to be told on the Thursday that I wouldn’t be able to collect it. Avoid and spend your money elsewhere where any aftersales customer service is going to be far FAR better than here.

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"very good service"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mazda from here back in June. The dealers were quite knowledgeable and helpful and I have only had one issue with the car which I have managed to get sorted my self. The car was received in very good condition and is very good value for money. I would recommend this dealership.

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Dealership Information

Donalds Mazda Stamford is an Franchise dealership that is based in Stamford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Mazda, Vauxhall
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews2.6 out of 5 stars — Rated Average
Excellent
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Very Good
1
Average
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Poor
1
Terrible
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Contact Information

Address

Donalds Mazda Stamford
West Street
Stamford
Lincolnshire
PE9 2PR

Get in touch

01780 762571
https://www.thedonaldsgroup.com/mazda/find-us/donalds-mazda-stamford/833/dealershipdetails.aspx

Opening times

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Donalds Mazda Stamford

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