You would think that buying a car from a main dealer rather than Phil’s car lot down the arches would be a seamless relaxed affair?……. Firstly the car wasn’t ready on time, so I had to mess around changing insurance at a cost to me. Ok so these things happen. When I eventually did get to pay and pick my car up, the salesman all smiles while the paperwork was being done just handed me the keys in the car lot and basically let me get on with it…no introduction to the car whatsoever. Within 8 miles of driving away from the dealership the tyre pressure warning light came on. Called the salesman to which he replied, “give it a couple of days, prob sort itself out”… Two days later I have another flashing warning light to add ,and a on screen message……chassis control system failure….and I also found out that the engine under tray was missing!. After an awful lot of dialogue it was a agreed that Leicester’s Nuneaton branch would do the necessary repairs. Great. Nuneaton had the car for 3 days and did nothing. They were waiting to get the repairs sanctioned by Leicester. I needed my car back so I collected it. Car went into Nuneaton last week, they had it for a day and a half….replaced the exhaust pressure sensor, The tyre pressure warning light is still ever present on my dash, they didn’t fit the under tray and the windscreen had a stone chip which was not there when I dropped it off. Tried calling the dealerships today and basically just got the run around. The moral of this long winded story is do not put your faith in these large dealerships, they only exist to make money, the general public are there to be harvested.

Thanks yet again to Adam Smith for his expert and friendly help in getting us sorted with our lovely Astra. We weren't sure what we could afford but Adam kindly helped us get the car we wanted. Heather and Steve

Extremely disappointed. No words. Almost didn't get the car that I'd paid for, after being fobbed off constantly and left without a car for ages. All promises were broken. Car received in a state, which will cost lots to fix. DONT USE!

The used car I was going to purchase had 3 faults. Used car sales manager promised would be sorted before delivery but on arrival 1 of the faults remained beware of car delivery from a garage that doesn't do what it promises especially if the sales manager gives you his word.

Don't buy a used car from Drive Leicester, they sold me a car with the centre section of the exhaust missing, and "fitted" brake pads that only lasted 4000 miles, which they claim is normal. Took 2 weeks to get someone to talk to me about it and their only answer was call a solicitor.

My first and last time at this garage. I will be selling my vauxhall due to my experience

Reluctant to help, more interested in ripping you off. Some ignorant workers who need to go on unconscious bias training.

Absolutely disgusted after my car accident i went and got myself a 66 plate vauxhall astra from drive vauxhall in leicester, only after having the car one week it spent a week in the garage having a clutch fitted totally unacceptable for a car that had only done 16k on return of my car it then developed 2 strange noises and had to go back in the garage once again! After having my car for over two weeks this time i get told the problem is a manufacturers fault and they cant do nothing at the moment so my car has just been sitting there doing nothing! There is no communication at all from anybody there and to be honest my car has spent more time at service than i have driven it! I WILL never buy from drive vauxhall again and cant wait to get rid of the car absolutly poor excuses of a 10 and a half thousand pound car shame on you drive vauxhall leicester!!!!