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45% Recommend
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11 reviews from our car dealer reviews community
Leave a review for Emerald Motor Company

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11 reviews from our car dealer reviews community

Leave a review for Emerald Motor Company
Click on the stars to start your review
"Over the moon with purchase"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Happy with service from staff and over the moon with my car. thanks to everyone at emerald motor company.

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"Great second hand dealer "
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Emerald Motor Company is a great second hand car dealer.

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"Fantastic service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Vauxhall vectra from this dealer. Chris was excellent throughout the whole process and it was a pleasure doing business with a local knowledgable dealer. I would not hesitate returning here in the future

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"AWFUL - CAR HAD ISSUES WITHIN HOURS"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could leave this place with a 0 star review, I would. Absolutely appalling to deal with. Purchased a 5 year old Citroen DS3, within 2 hours of having it there were issues, warning messages on the dash, performance issues. We returned the car to the dealer for inspection, where Chris confirmed there were issues with the turbo. I did not want to accept the repair offered (as per my rights), but the dealer would not accept this and demanded I come collect the vehicle. The Emerald Motor Company ended up getting a solicitor involved, who continually denied that the car was not fit for purpose (even though EMC had earlier confirmed a fault with the turbo), I even paid the RAC to go out to inspect and generate a report on the state of the car. RAC confirmed the fault, and actually also advised there were more issues with the vehicle. Still Chris would not issue a refund. Thankfully I paid for the car on a card, so after 3 months being £6k out of pocket the bank issued a charge back. I trusted the reviews on Autotrader which are all good, but honestly this is the worst car dealer I have ever dealt with.

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"Aggressive"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from them which was advertised as being perfect. My gut instincts were telling me otherwise. Nevertheless, i bought the car and set off on my 100 mile trip back home. From there it all fell apart. Things started going wrong on the journey. Many things. the car was fine until you got some distance away from them. I’d rather pay a lot more than get a car which has been meddled with by their mechanics in their garages behind their setup. AVOID at all costs.

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"Dodgy car!!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could give less than 1 star I would..would not recommend to anyone!! Advertising a car with 12 months mot,which ran out after 3 weeks and then failed!! Then telling me to drive it anyway!! Will be telling anyone and everyone to avoid at all costs.. can't wait for the day trading standards catches up with Them!!

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"Awful service terrible dangerous car"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car August 2017 from Emerald Motor Company, realised it had fumes inside car upon driving took it back twice to Chris no refund given or repairs done. avoid this company at all costs !!!!

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"Great service from Emerald Motor Company"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up my vehicle today from Emerald Motor Company and started getting to know it. Loved driving it and so far all looks good. New mot put on it and breaks renewed. My service from the staff and owner has all been positive and hopefully I will continue to experience trouble free driving, I'm sure I will.

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"Hannah"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Horrendous man. Was sold a bmw which within 2 weeks broke down. Something within the engine had exploded. A new engine was required. After several abusive exchanges they finally agreed to fix the car sharing the cost. However this awful man also mixes with awful mechanics, who had further damaged the car. Over a year later, we hadn't seen the car in 9 months. At one point we weren't even informed as to which garage it was now being repaired at. Eventually we cut our losses and sold the car . We lost thousands. Unfortunately it would have cost us thousands more in legal fees to take further action, and the owner had made it clear if we did he would wind up his company and start elsewhere. We would receive nothing. Avoid this company at all costs.

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"Northants customer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a Citroen 2CV from Chris, via an Ebay classified advert for £6000, on the 20th August 2015. My father bought the car. Paying that much, he expected a good vehicle. In the Ebay description it was described as 'one of the best available examples' and 'truly immaculate condition inside and out. We did the best inspection that a layman could and although there were minor issues, we thought that we could stomach these, because they were minor. After taking the car to one of the UK's leading 2CV specialists and a former MOT tester/supervisor, he wrote a report, which made it clear that extensive corrosion of the inner and outer bulkheads had lead to a collapse of the front of the body. Not only that but one of the front wheel's was badly corroded and patched with filler, yes filler. This alone meant the car was dangerous. A long list of further faults emerged. The matter was handled by a subordinate and then passed to a legal firm called Law data. Despite repeated evidence of objective facts(in the form of a full report with pictures), namely that the car did not match the description, the garage, hiding behind the law firm, refused to acknowledge the faults. We asked for him to pay half of the £2200 repair bill, but they refused, suggesting that they might offer a few hundred. We formally rejected the car, expecting a refund and a return of our PX. Emerald has now refused to communicate, via Law Data.

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Dealership Information

Emerald Motor Company is an Independent dealership that is based in Southampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews2.4 out of 5 stars — Rated Poor
Excellent
4
Very Good
0
Average
0
Poor
0
Terrible
7

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Contact Information

Address

Emerald Motor Company
Burgess Road
Southampton
Hampshire
SO16 3BJ

Get in touch

http://www.emeraldmotorcompany.com

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

45%
Would recommend this dealer to family and friends
36%
Thought the dealer was knowledgeable and helpful
22%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Emerald Motor Company

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
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