Pressured young family into financing a car that had literally came in without being checked over. Fly wheel and clutch went just outside the probation period and refused help unless paid £5k to fix. Had car for almost 2 years and only managed to drive it for 5 months as the head gasket is cracked! With a quote of £2k to fix. Low income young family has no chance to afford all of this. Have complained to EMG as told to when the car first broke and have been ignore

I brought a used car here and it was at fault. Stress and inconvenience and I have no trust in the car now. The car was repaired but no extended warranty given as a goodwill gesture and I had to argue about not paying for a courtesy car. Car was highly priced and I reccomend to look in the area as other garages will offer a 12 month warranty for piece of mind Customer service is poor will not return or reccomend

Great at selling you a brand new Car, But the worst company I have ever had dealings with when It came to having problems. We Bought Brand new Kia Rio from them, told them the main use for this car was to take our cocker spaniel to the woods every day. They said why don't you bring dog to test if it can jump in ok. We didn't do this but when after a few months we had problems with the Boot floor buckling. They would not even look at the boot and said it was not under warranty. they said our little cocker spaniel was too heavy and they lied to us and to Kia and said that we had not mentioned our dog when we bought it. This was at the Kings Lynn Branch. We got a case number from Kia who told us to go to the Ely EMG Branch, but when we rang to make an appointment they were not interested. They said our dog was too heavy at 19kgs which is less than one full suitcase. They refused even to look at it! We contacted Kia again and they tried to book us in at Kings Lynn but they said they HAD looked at the boot before which is a downright lie. There is an obvious fault with the support at the back of the boot but if they won't look at it, what can we do? We are contacting trading standards and are thinking of taking them to the small claims court. Good luck if you buy a car from them and have a problem.

As I could not get to the Dealership for a test drive, they brought the car to me in Ixworth and my test drive was back to their Forecourt. Mr John Pratt could not have been anymore helpful. He talked me through the process and answered all my questions without delay, then he organized it all for the delivery. I would recommend EMG of Thetford to everyone for their friendly attention to detail and making the process of buying my car as simple / easy and without delay. I am enjoying my new car and I will see you when the next service is due....