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After receiving a letter to call Thetford EMG, made a phone call as they wanted to value the Kia Ceed I had to see if any deal could be done. Went along not expecting too much but James Harrison, who I have dealt with since 2016, gave a valuation surpassing expectations. After this and help from another colleague I was able to look and now got a Kia Xceed from their used stock and have nothing but appreciation for everything that has been done to ensure a smooth, no-pressure sale.
I brought a used car here and it was at fault. Stress and inconvenience and I have no trust in the car now. The car was repaired but no extended warranty given as a goodwill gesture and I had to argue about not paying for a courtesy car. Car was highly priced and I reccomend to look in the area as other garages will offer a 12 month warranty for piece of mind Customer service is poor will not return or reccomend
I went to EMG THETFORD get my second car great place to go must see Eric Chung great guy allways helpfully would recommend straight away Eric changed my number plate over as well thanks again will be back soon
Booked in for mot told will be 1 hour. 1 1/2 hours later still on ramp several other customers were moaning of similar issues of terrible time keeping .
This garage is slow, you put your car in first thing, it gets to 3pm and you have heard nothing, you call and despite having been told your car will be back same day, it turns out that it needs parts and won't be ready until tomorrow...but no one called to tell you. My car came back with damaged chrome handle, which no one thought to own up to, and now they have lost my service book but claimed it wasn't in the car when they went to stamp it. Not good from EMG Motor Group Thetford!
Great at selling you a brand new Car, But the worst company I have ever had dealings with when It came to having problems. We Bought Brand new Kia Rio from them, told them the main use for this car was to take our cocker spaniel to the woods every day. They said why don't you bring dog to test if it can jump in ok. We didn't do this but when after a few months we had problems with the Boot floor buckling. They would not even look at the boot and said it was not under warranty. they said our little cocker spaniel was too heavy and they lied to us and to Kia and said that we had not mentioned our dog when we bought it. This was at the Kings Lynn Branch. We got a case number from Kia who told us to go to the Ely EMG Branch, but when we rang to make an appointment they were not interested. They said our dog was too heavy at 19kgs which is less than one full suitcase. They refused even to look at it! We contacted Kia again and they tried to book us in at Kings Lynn but they said they HAD looked at the boot before which is a downright lie. There is an obvious fault with the support at the back of the boot but if they won't look at it, what can we do? We are contacting trading standards and are thinking of taking them to the small claims court. Good luck if you buy a car from them and have a problem.
As I could not get to the Dealership for a test drive, they brought the car to me in Ixworth and my test drive was back to their Forecourt. Mr John Pratt could not have been anymore helpful. He talked me through the process and answered all my questions without delay, then he organized it all for the delivery. I would recommend EMG of Thetford to everyone for their friendly attention to detail and making the process of buying my car as simple / easy and without delay. I am enjoying my new car and I will see you when the next service is due....
As part of the EMG Motor Group, this particualr branch is based in Thetford and sells new and used car across a range of brands and models. They also offer other on site services too including parts, servicing, motability and MOTS.
Manufacturers: Sells a variety of makes and models
EMG Motor Group Kia Thetford
1 Fison Way
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