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4 reviews from our car dealer reviews community
Leave a review for EMG Motor Group Thetford

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4 reviews from our car dealer reviews community

Leave a review for EMG Motor Group Thetford
Click on the stars to start your review
"Mot "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked in for mot told will be 1 hour. 1 1/2 hours later still on ramp several other customers were moaning of similar issues of terrible time keeping .

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"Poor communication "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This garage is slow, you put your car in first thing, it gets to 3pm and you have heard nothing, you call and despite having been told your car will be back same day, it turns out that it needs parts and won't be ready until tomorrow...but no one called to tell you. My car came back with damaged chrome handle, which no one thought to own up to, and now they have lost my service book but claimed it wasn't in the car when they went to stamp it. Not good from EMG Motor Group Thetford!

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"Disgusted of Kings Lynn"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great at selling you a brand new Car, But the worst company I have ever had dealings with when It came to having problems. We Bought Brand new Kia Rio from them, told them the main use for this car was to take our cocker spaniel to the woods every day. They said why don't you bring dog to test if it can jump in ok. We didn't do this but when after a few months we had problems with the Boot floor buckling. They would not even look at the boot and said it was not under warranty. they said our little cocker spaniel was too heavy and they lied to us and to Kia and said that we had not mentioned our dog when we bought it. This was at the Kings Lynn Branch. We got a case number from Kia who told us to go to the Ely EMG Branch, but when we rang to make an appointment they were not interested. They said our dog was too heavy at 19kgs which is less than one full suitcase. They refused even to look at it! We contacted Kia again and they tried to book us in at Kings Lynn but they said they HAD looked at the boot before which is a downright lie. There is an obvious fault with the support at the back of the boot but if they won't look at it, what can we do? We are contacting trading standards and are thinking of taking them to the small claims court. Good luck if you buy a car from them and have a problem.

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"David Treagger"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As I could not get to the Dealership for a test drive, they brought the car to me in Ixworth and my test drive was back to their Forecourt. Mr John Pratt could not have been anymore helpful. He talked me through the process and answered all my questions without delay, then he organized it all for the delivery. I would recommend EMG of Thetford to everyone for their friendly attention to detail and making the process of buying my car as simple / easy and without delay. I am enjoying my new car and I will see you when the next service is due....

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Dealership Information

As part of the EMG Motor Group, this particualr branch is based in Thetford and sells new and used car across a range of brands and models. They also offer other on site services too including parts, servicing, motability and MOTS. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.4 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
2
Terrible
1

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Contact Information

Address

EMG Motor Group Thetford
Fison Way
Thetford
Norfolk
IP24 1HT

Get in touch

0844 8463 532
http://www.emgmotorgroup.com

Opening times

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Dealership Statistics

50%
Would recommend this dealer to family and friends
25%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About EMG Motor Group Thetford

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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